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Frequently Asked Questions About the Smart Home App

Samsung Smart Home offers a “total home solution” with the goal of restoring balance to your life. Our comprehensive service provides a way for you to take care of household duties remotely while also enriching the activities you love doing at home. As a result, you have one less thing to worry about and more time to enjoy quality time.

How Secure is the Samsung Smart Home?

Smart Home system protects you by blocking the encryption of all data including control history, command, key patterns, monitoring videos, etc. This will prevent any external access. We realize that the most sensitive component is the Home View service, so it’s protected by a password in every Smart Home app, and it also allows you to set a separate password for each camera. 

Furthermore, the Smart Home system will block any unusual approach or hacking attempt by applying the security solution based on certification between devices.


How Secure is the Home View?

The Samsung Smart Home strengthened privacy protection by letting the you set up passwords on apps and individual cameras. Also, using the security solution based on the certification between devices prevents any possible leak of personal information. If you do not want to use the Home View function, they can always physically turn it off.

What is Chat Control?

You can control and monitor your home devices by casual way like chatting. You can check the current progress on your chat screen and you can message or select pre-defined command buttons to control multiple devices on your chat screen.

What is Master Key?

Master Key is a service that controls multiple devices with one simple touch. When you are going out or coming back to home, you can turn on or off multiple devices like the vacuum cleaner and air conditioner at the same time.

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