1. Home
  2. /
  3. How to Use Smart Care (DV50K8600)

How to Use Smart Care (DV50K8600)

To enable this function, you must first download the Samsung Smart Washer app in the Play Store or the Apple Store, and install it on a smartphone with a camera.

  1. Insert the Smart Home Adapter into the Smart Home Adapter port of your dryer.

    Samsung DV50K8600 Smart Care
  2. When you receive an error code on your Dryer, the Samsung Smart Washer app can help. Press and hold Drum Light button for 3 seconds to display the error pattern.

    Samsung Smart Washer works for both Washers and Dryers.

    Samsung DV50K8600 Smart Care
  3. The LED Light will appear, showing the Information Code. You will be using your smart phone device to read the Information Code off of your dryer.

  4. Select the Samsung Smart Washer app from your smartphone.

    Samsung DV50K8600 Smart Care
  5. Please wait while the app is loading.

    Samsung DV50K8600 Smart Care
  6. Touch Smart Care.

    You may have to go through initial set up if this is your first time opening the app.

    Samsung DV50K8600 Smart Care
  7. Touch Smart Care again to start the self diagnostic operation.   

    Samsung DV50K8600 Smart Care
  8. Touch Next.   

    Samsung DV50K8600 Smart Care
  9. Align the smart phone to the error code using the green and blue dots. When trying to scan your error message with your smartphone, hold the camera at an angle. It may take several attempts for the error code to be recognized, so please be patient.

    Samsung DV50K8600 Smart Care
  10. When the app scans the code successfully, the error code will automatically be recognized. 

    Samsung DV50K8600 Smart Care
  11. Make sure that the code on the phone matches the code on the dryer and then touch OK.   

    Samsung DV50K8600 Smart Care
  12. The Smart Care app will display the diagnosis and how to resolve the issue. If you need further assistant assistance, you can touch the Service Center button.

    The app also saves the messages so you can contact Samsung service representative with further troubleshooting.

    Samsung DV50K8600 Smart Care

Was this content helpful?

Comments:
35 people found this helpful.

How would you like to contact us?

Give us a call 1-800-SAMSUNG (1-800-726-7864)
Mon - Fri : 8AM -12 AM (EST) Sat - Sun : 9AM -11 PM (EST)
Printer support visit: hp.com/support/samsung

Chat with us

Live Chat support with a Samsung product expert.

24 HOURS 7 DAYS A WEEK

Help with your order

Send us your inquiry and we will respond within 24 hours.

Social Support

Contact us on Twitter or Facebook and we'll reply with an answer to your question or issue.

Ask the Community

Browse answers, ask questions and get solutions from other Samsung customers.

Send us an Email

We’ll respond within 24 hours of your request.

Question about a promotion?

Learn more about Samsung promotions.