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What Do I Do If I Forget My Screen Lock Password on My Samsung Galaxy S6 Active? (SM-G890A)

If you have a Samsung account set up on your device, you can unlock your device remotely on the Find My Mobile web page.

Find My Mobile

Make sure the following conditions are met to enable Find My Mobile:

  • The device must be turned on.
  • The device must be connected to a stable network connection.
  • Samsung account must be added in your device's account section (Settings > Accounts).

For more information, visit Find My Mobile Service.

Enable Find My Mobile

1. Navigate to Apps > Settings > PERSONAL > Lock screen and security.

2. Touch Find My Mobile.

3. If you have not logged into your Samsung account already, you will be prompted to the Samsung account sign-in screen. Follow the on-screen directions.

4. Enter your Samsung account password. Then, touch CONFIRM.

5. Remote controls will be automatically enabled.

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