Making Troubleshooting Easier with Smart Care (WA50K8600)
If the washer displays an information code, you can use Smart Care to check the status of the washer on a smartphone. To use Smart Care, you must have the Samsung Smart Care app installed on your smartphone.
Installing Samsung Smart Washer App on Your Smartphone
Smart Care is optimized for Samsung Galaxy and Apple iPhones. (Not compatible with some models). Download the Samsung Smart Washer app from the Google Play™ Store or the Apple App Store® and install it on your smartphone.
If an information code appears on the washer, follow these steps:
Press and hold Fabric Softener for 3 seconds to activate Smart Care.
Open the Smart Care app on your smartphone.
Put the smartphone’s camera close to the display of the washer. The app automatically recognizes the information code, and displays suggestions on your smartphone.
If the smartphone fails to recognize the information code more than twice, type the information code manually into the Smart Care app.
If light is reflected on the display of the washer, the smartphone may not recognize the information code.
If you hold the smartphone at an angle to the washer’s display, the smartphone may not recognize the information code. For best results, hold the smartphone so that the front of the panel and the smartphone are parallel or nearly parallel.
After you use this function, the washer will delete the record of the information code from its code log.
The washer may display information codes to help you understand what is occurring with your washer better.
|1C||The WaterLevel sensor is not working properly.
|3C||Check the motor for operation.
|4C||Water is not supplied.
|4C2||Make sure the cold water supply hose is firmly connected to the cold water tap.
If it is connected to the hot water tap, the laundry may be deformed with some cycles.
|5C||Water is not draining.
|9C1||The electronic control needs to be checked (Over Voltage Error).
|9C2||Low voltage detected
|AC6||Inverter Communication problem
|dC||Operating the washer with the door open.
|HC||High temperature heating check.
|LC||Check the drain hose.
Note: When the washer displays "LC", the washer drains for 3 minutes. During this time, the power button is inoperative.
|OC||Water is overflowed.
|PC||When position of the clutch can't be detected.
|PC1|| After position of the clutch is detected, if the signal of the clutch hall goes wrong.
|Ub|| Spinning does not work.
|Ur||Display for additional rinsing.
For any codes not listed above, call 1–800–726–7864 (1–800–SAMSUNG).
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