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Making Troubleshooting Easier with Smart Care (WA45K7600)

If the washer displays an information code, you can use Smart Care to check the status of the washer on a smartphone. To use Smart Care, you must have the Samsung Smart Care app installed on your smartphone.

   

Using Smart Care

Smart Care is optimized for Samsung Galaxy and Apple iPhones® (Not compatible with some models). The Samsung Smart Washer app is available for download on Android and iOS™.

Download the Android app.

Download the iOS app.

If an information code appears on the washer, follow these steps:

  1. To activate Smart Care, press and hold Fabric Softener for 3 seconds.

       

  2. Open the Smart Care app on your mobile device.

       

  3. Place the device's camera close to the display of the washer. The app will automatically recognize the information code. Then, it will display suggestions on your device.

       

  4. If the device fails to recognize the information code more than twice, type the information code manually into the Smart Care app.
    • If light is reflected on the display of the washer, the device may not recognize the information code.
    • If you hold the device at an angle to the washer's display, the device may not recognize the information code. For best results, hold the device so that the front of the panel and the device are parallel or nearly parallel.
    • After you use this function, the washer will delete the record of the information code from its code log.

Information Codes

The washer may display information codes to inform you of any issues.

Code Action
1C The WaterLevel sensor is not working properly.
  • Check WaterLevel Sensor wire harness.
  • If the information code remains, contact a customer service center.
When the washer displays "1C", the washer drains for 3 minutes. During this time, the Power button is disabled.
3C Check the motor for operation.
  • Try restarting the cycle.
  • If the problem continues, call for service.
4C Water is not supplied.
  • Make sure the water taps are open.
  • Make sure the water hoses are not clogged.
  • Make sure the water taps are not frozen.
  • Make sure the washing machine is operating with sufficient water pressure.
  • Make sure that the cold water tap and the hot water tap are properly connected.
  • Clean the mesh filter as it may be clogged.
When the washer displays "4C", the washer drains for 3 minutes. During this time, the Power button is disabled.
4C2 Make sure the cold water supply hose is firmly connected to the cold water tap.
If is connected to the hot water tap, the laundry may be deformed with some cycles. 
5C Water is not draining.
  • Make sure the drain hose is not frozen or clogged.
  • Make sure the drain hose is positioned correctly, depending on the connection type.
  • Clean the debris filter as it may be clogged.
  • Make sure the drain hose is straightened all the way to the drain system.
  • If the information code remains, contact a customer service center.
9C1 The electronic control needs to be checked (Over Voltage Error).
  • Check the PCB and wire harness.
  • Check if power is supplied properly.
  • If the information code remains, contact a customer service center.
9C2 Low voltage detected
  • Check for a clogged lint screen.
  • Check if the vent system is restricted.
  • If the information code remains, contact a customer service center.
AC6 Inverter Communication problem
  • Check the Inverter PCB and wire harness.
  • If the information code remains, contact a customer service center.
dC Operating the washer with the door open.
  • Make sure the door is properly closed.
  • Make sure laundry is not caught in the door.
 HC High temperature heating check.
  • If the information code remains, contact a customer service center.
 LC Check the drain hose.
  • Make sure the end of the drain hose is placed on the floor.
  • Make sure the drain hose is not clogged.
  • If the information code remains, contact a customer service center.
When the washer displays "LC", the washer drains for 3 minutes. During this time, the power button is disabled.
OC Water is overflowed.
  • Restart after spinning.
  • If the information code remains on the display, contact a local Samsung service center.
PC When position of the clutch can't be detected.
  • If the information code remains, contact a customer service center.
 PC1  After position of the clutch is detected, if the signal of the clutch hall goes wrong.
  • If the information code remains, contact a customer service center.
Ub   Spinning does not work.
  • Make sure laundry is spread out evenly.
  • Make sure the washing machine is on a flat, stable surface.
  • Redistribute the load. If only one item of clothing needs washing, such as a bathrobe or pair of jeans, the final spin result might be unsatisfactory, and a "Ub" check message will be shown in the display.
Ur Display for additional rinsing.
  • Show additional rinsing in sensing unbalance.
  • Method of releasing the display.
    - Any key input.

For any codes not listed above, call 1–800–726–7864 (1–800–SAMSUNG).

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