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What is the software version on my Samsung Convoy 4?

The Convoy 4 for Verizon software is B690V.PB5. When an update is available, this page will contain information on how to obtain the update as well as details on what is included in the update.

• The Samsung Customer Care team cannot speculate when a future software update may be released.
• The information provided is for U.S. models only; unlocked, rooted, or non-U.S. devices are not supported.

Software Version History

To check the software version on your device:

  1. From the Home screen, press the OK key.

  2. Use the Directional key to highlight Settings  and press the OK key.

  3. Use the Directional key to highlight Phone Info and press the OK key.

  4. Use the Directional key to highlight SW/HW Version and press the OK key.

  5. Compare the S/W on your mobile device to the list below.

    VERSION DATE RELEASED DESCRIPTION
    B690V.PB5 4/11/2016
    • Initial release

Recommendations for Updating

Review this section before updating your device.

We recommend the following before you update your device:

  • The battery should be charged to 50% or higher.

  • Connect to a Wi-Fi® network to avoid unnecessary data charges.

  • Ensure there is available storage space on the device memory. The space required will be determined by the update.

  • Use a Samsung USB cable. 

   

During the update, we recommend the following:

  • Please do not use the device or press any keys.

  • Do not remove the battery.

  • Do not turn off the device.

  • Do not disconnect the USB cable until the update is complete.

You will not be able to place a call during the update, not even an emergency call.

Update via Mobile Device

Before proceeding, we recommend you connect to a Wi-Fi® network to avoid unnecessary data charges. File size can vary depending on the update.

  1. From the Home screen, press the OK key.

  2. Use the Directional key to highlight Settings and press the OK key.

  3. Use the Directional key to highlight Phone Info and press the OK key.

  4. Select Software Update.

  5. If a system update is available, follow the prompts to download and install the update. 

    Depending on how many versions your software is behind the latest version, it may be necessary to repeat this process multiple times.

Your device may turn off and on a few times during the update process. After the update is complete, your data are preserved, but if you stop the installation by removing the battery or turning off the device, your device may not work normally. To avoid data loss, we recommend you back up your important data before you begin the update.

You cannot downgrade the software after the update has been completed.

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