Perform a Factory Reset on Your Galaxy J3 and J7
Your device lets you perform a Factory reset to delete all of your personal information from the device. This feature ensures your data is removed before sending the device in for a replacement or repair, properly disposing of the device, or giving the device to a friend or family member to use. If you would like to transfer your data to another Android device, make sure to back up your your J3 or J7 before Factory resetting.
The available screens and settings may vary by wireless service provider and software version.
Perform a Factory Reset
When Factory resetting your device, the microSD card will not be affected.
Your personal information cannot be recovered after using this feature. Please save any information you need prior to using this feature.
Navigate to Apps > Settings.
Touch Search, and then search for and select Factory data reset.
Review the information provided and then swipe to and touch RESET.
• If you have a security lock set on the device, you will be prompted to enter the lock information before proceeding.
• For Verizon carriers, touch RESET PHONE.
To delete all information and downloaded apps, touch DELETE ALL.
The process may take a few minutes while your device removes your personal data and restores the Android platform to its original state.
Other answers that might help
How would you like to contact us?
Chat with us
Live Chat support with a Samsung product expert.
Help with your order
Send us your inquiry and we will respond within 24 hours.