Use Windows Recovery on Your Galaxy Book (Wi-Fi)
If you run into an issues while using your Galaxy Book, you can use Windows Recovery to reset your tablet and reinstall Windows. It'll be like getting a brand new tablet and all the problems you were experiencing will be gone.
Important: Make sure to back up important apps and data to an external storage device before reinstalling Windows.
With Windows Recovery, you can back up your data and settings, and then restore your tablet like it's brand new.
Navigate to Start and select Settings. Then, select Update & security, and select Recovery. Select Get started under Reset this PC.
The following options are available:
Keep my files: Removes all apps and settings, but keeps your personal files.
Remove everything: Removes all apps, data, and settings.
You can also use Samsung Recovery to troubleshoot any issues. Learn more about using Samsung Recovery on your Galaxy Book (Wi-Fi).
How would you like to contact us?
Live Chat support with a Samsung Care Pro.
Help with new/existing order
(1-855-726-8721) Samsung experts standing by 8 am to 12 am EST, 7 days a week
Give us a call Speak directly with a Samsung Pro or schedule a time for us to call you
General Mon-Fri: 8am- 12 am (EST) Sat-Sun:9am - 11 pm (EST) 1-800-726-7864
Mobile Mon - Sun: 12am - 12 pm 1-800-726-7864
Home Appliances Sat-Sun:9am -6pm(EST) 1-800-726-7864