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Reset The Frame to Factory Default Settings

If you are experiencing a problem with The Frame, you can reset it to Factory default settings as a last resort. All settings (excluding Network settings) will be reset to factory default.

If you have custom picture and speaker settings set, make sure to write them down.

Factory Reset

  1. Press the Home button on your OneRemote.

  2. Navigate to Settings > Support > Self Diagnosis.

  3. Select Reset.

  4. Enter your PIN.

    The default PIN is 0000.

  5. To complete the reset, select Reset. The Frame will restart automatically.

  6. After you reset The Frame, make sure to update The Frame to the latest firmware.

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