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The Frame TV Powers Off when Adjusting Brightness of Art Mode

The Frame's backlight turns off when the surrounding brightness is 0 Lux, Night Mode is set to Off, or Art Mode brightness is set above 5.

A new software version is available that resolves this issue. The updated version is 1123.

Update Over the Internet

  1. Press the Home button on your OneRemote.

  2. Navigate to Settings > Support > Software Update.

  3. Select Update Now.

  4. Any new updates will be downloaded and installed. If there are no new updates available, select OK.

Update Using USB

The latest firmware can be downloaded from the download center. Just select your product to get the firmware file.

You must have the firmware file extracted onto your USB thumb drive before proceeding with the steps below.

  1. Plug the USB thumb drive containing the firmware upgrade into a USB port on the One Connect.

  2. Press the Home button on your OneRemote.

  3. Navigate to Settings > Support > Software Update.

  4. Select Update Now.

  5. To search the connected USB thumb drive for update files, select Yes.

  6. To install the firmware update, follow the on-screen instructions.

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