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Frequently asked questions about the ADT Security Hub

The ADT Home Security Start Kit sitting on a table

The ADT Security Hub is both a security system and a smart hub. It lets you monitor, control, and automate smart devices, such as motion sensors, so you can always keep an eye on your home. The Hub also supports optional 24/7 ADT professional monitoring services to keep your home safe from intrusions or other emergencies.

Compatible devices

What devices are compatible with the ADT Security Hub?

    The ADT Security Hub works with a range of different smart devices, including SmartThings, Z-Wave, and ZigBee devices. Any device with a "Work with SmartThings" label will be compatible. You can also visit the ADT information page for a list of supported ADT devices, including the ADT Smoke Alarm, ADT Carbon Monoxide Alarm, and more.

Do I need a SmartThings Hub to use the ADT Security Hub?

    No. The ADT Security Hub works as a SmartThings Hub, wirelessly connecting with a wide range of smart devices and making them work together. If you already have a SmartThings Hub, then it can be replaced by an ADT Security Hub.

Can I use my existing ADT sensor with the ADT Security Hub?

    At this time, existing ADT devices are not compatible with the ADT Security Hub. SmartThings ADT monitored devices, as well as supported ZigBee and Z-Wave devices will be compatible with the ADT Security Hub. For more information on ZigBee, Z-Wave and ADT monitored security devices, see the section above.

Can I use my SmartThings sensors with the ADT Security Hub?

    Yes. The SmartThings Multipurpose Sensor, Motion Sensor, Arrival Sensor, Water Leak Sensor, and Outlet all work with the ADT Security Hub. However, they are not compatible with ADT professional monitoring services and cannot be used to initiate an emergency response.

Can I use the ADT detectors and alarms with my SmartThings Hub?

    No. The ADT detectors and alarms are only compatible with the ADT Security Hub.

Monitoring services

What is ADT Home Security Monitoring?

    With this service, ADT will monitor your home 24/7 for intrusions and panic alerts. ADT will contact you immediately if something suspicious is detected in your home. ADT can also alert emergency services if your home or family are in danger.

    The service is available for less than $1 a day with no long-term contracts. The service requires an ADT Security Hub and an ADT Door and Window Detector, ADT Motion Detector, or ADT remote keychain. ADT professional monitoring services may not be available in all areas and may require permitting or additional service fees.

    Visit the ADT Home Security Monitoring information page at SmartThings Support to learn more.

What is Home and Life Safety services?

    With this service, ADT will monitor your home 24/7 for smoke, fire, carbon monoxide, and water leaks. ADT will contact you immediately if one of these concerns is detected in your home. ADT can also alert emergency services if your home, family, or pets are in danger.

    The service is available for less than $1 a day with no long-term contracts. The service requires an ADT Security Hub and an ADT Smoke Alarm, ADT Carbon Monoxide Alarm, or ADT Water Leak Detector. ADT professional monitoring services may not be available in all areas and may require permitting or additional service fees.

    Visit the ADT Home and Life Safety Monitoring information page to learn more.

How do I enroll in ADT professional monitering services?

    After setting up your ADT hub and connecting your ADT devices for the very first time, you will be eligible for a 30-day free trial for ADT Professional Monitoring Services.

    You can also enroll in other optional services to provide emergency contact services to keep your home safe from smoke, fire, extreme temperatures, carbon monoxide, and intrusions.

    These services are completely optional. There is no obligation; you can enroll in a service whenever you like.

Can I use the Hub without a monitoring service plan?

    Yes. The ADT Security Hub can be used without an ADT professional monitoring service. In the event of an intrusion or other emergency, the alarm siren on the ADT Security Hub will be activated and an alert will be sent to your smartphone. However, ADT will not be notified.

Alarm permits

How do I know if I need an alarm permit?

    If you have an ADT professionally monitored system, you may be required to purchase an alarm permit depending on your location. Be sure to check with your local Police Department and county Sheriff to see if a permit is required in your municipality and if there are any associated fees. This is meant to help prevent false alarms and emergencies in your area.

    Note: Permits are only needed for professionally monitored systems. Self-monitored systems can function without permits.

Activation code

Where can I find the activation code before I set up my hub?

    Each ADT Security Hub is given a unique Activation Code that needs to be entered in the SmartThings app in order to set up the Hub.

    When the ADT Security Hub is first powered on, it will present a Welcome screen. Press the Play button to get started and follow the on-screen prompts to connect your Wi-Fi and check for updates. The panel will then display the Activation Code.

How do I find my activation code after I've set up my hub?

    If you've already activated your ADT Security Hub, you won't need your Activation Code. However, you can find it in the panel's system information, if needed. From the ADT Hub's Home screen, tap Info, and then tap SYSTEM INFO.

Battery and power

Does the ADT Security Hub have a backup battery?

    Yes, the ADT Security Hub has a backup battery with a 24-hour life span. It is not intended for long-term use. When you first plug the system in, the battery will take some time to fully charge. The battery (when plugged in) is expected to last approximately 3 years under normal conditions.

    The Hub will display "Batt" or "Lo Bat" when the battery needs replacing. The replacement battery (Schenzhen Battery CO., LTD) is available from a qualified 2GIG dealer.

What happens if the ADT Security Hub loses power?

    When the panel loses power, many operations, including SmartThings connectivity and Wi-Fi, will be shut down. The screen will briefly show a "Power lost" message. The ADT Security Hub will enter a sleep mode with basic functionality.

    Sleep mode allows the panel to continue to listen for alerts. It can do so for up to 24 hours on the rechargeable battery backup. When an ADT device triggers an alert in sleep mode, it will power back on operations and send out regular alerts. If there is a Wi-Fi outage, the LTE cellular backup will immediately take over. Event notifications will still be sent to ADT monitoring services.

Panel buttons

What do the colors on the Home button mean?

    The Home button is the button on the ADT Security Hub panel with the square icon. Use the Home button to wake up your ADT Security Hub when it's in sleep mode or to return to the Home screen.

    The Home button will change color to show the status of your system:

    No Lights - The system is not ready to be armed. One or more protected doors or windows are open.

    Green - The system is ready to be armed. All protected doors and windows are closed.

    Flashing Green: The system is ready to be armed. All protected doors and windows are closed, but there is a power outage.

    Flashing Orange: The system is not ready to be armed. One ore more protected doors or windows are open, and there is a power outage.

    Red: The system is armed.

    Flashing Red: The system is armed and an alarm has been triggered.

What do the colors on the Emergency button mean?

    Emergency button is the button on the ADT Security Hub panel with the Plus (+) icon. Use the Emergency button to manually notify ADT of a panic, fire, or emergency event (requires the optional ADT professional monitoring service).

    The touchscreen will display buttons for Panic, Fire, and Emergency. Press and hold your desired button for 2 seconds. Your ADT Security Hub will notify ADT and an operator will respond according to the terms of your monitoring service.

    The different color lights display the status of an emergency:

    No Lights: The emergency button is not available.

    White: The emergency button is ready for use.

    Blinking White: An emergency alarm is in progress.

Menu options

Your ADT Security Hub's Panel has many different settings and features available for you to customize. You can find these options by tapping Settings on the Home screen of your ADT Security Panel, and then entering your PIN number.

  • Users - Under the USER menu, you will be able to manage all User codes. Here, you can change the Master User code, add Guest codes, and change or delete codes. Sign in to your SmartThings account for a step-by-step walkthrough on managing User codes.

  • Sounds - Under the SOUNDS menu, you will be able to change the ADT Panel's volume. Voice and Chime adjusts the volume level of notifications from the Panel, such as when a door is opened. Leypad adjusts the volume of the Panel's keypad. System Annunciation lets you increase or decrease the volume of the Panel's automated alert voice, which can be heard when Arming and Disarming the system.

  • Bypass Sensors - Under the BYPASS SENSORS menu, you will find a list of devices that are bypassed when arming the system. For example, if a protected door is open when arming the system, you will be prompted to bypass this device, which will prevent it from activating the alarm siren.

    Learn more about Bypassing Sensors with the ADT security hub.

  • Screen - Under the SCREEN menu, you will be able to change the Panel's brightness, change the screen timeout, and enable Clean Mode. Screen timeout is the time that it takes for the Panel's screen to go to sleep after using it. Clean Mode will initiate a 30-second countdown which disables the screen and buttons on your Panel, so you can wipe it clean.

  • Walk Test - Under the WALK TEST menu, you will find options to test your sensors and your console. The Sensor Test will prompt you to walk to each Sensor and trigger them to verify if they are working properly. The Console Test will let you test the functions of your Panel to ensure that it's functioning properly.

    Learn more about testing ADT devices.

  • Wireless - Under the WIRELESS menu, you can see the status of your Wi-Fi network, or change the network that your Panel and Hub are connected to.

  • Cell Radio Swap - Under the CELL RADIO SWAP menu, you can tap Begin to start swapping the cell radio module. Or, you can tap Radio Status to view its status.

Master code and users

How do I change the Master User Code?

    All ADT Security Hubs have the same default Master User Code: 1111. Therefore, it's important to change this code as soon as you have completed the setup. If you've forgotten the Master User Code, you'll need to reset the ADT Security Hub.

    From the ADT Hub's Home screen, tap Settings. Enter the Master User Code, and then tap USERS. Tap the Edit icon next to the Master User, and then tap the Edit icon next to Code.

    Enter a new Master User Code, and then tap Next. Enter the new Master User Code again, and then tap Next.

How do I add or delete a user?

    You can create up to 98 unique User Codes, allowing different people to arm and disarm your system. On the ADT Security Hub panel, perform the following:

    From the ADT's Hub's Home screen, tap Settings. Enter the Master User Code, and then tap USERS. Tap the Add User icon, enter the name of the user, and then tap Next. Enter a code for the user, and then tap Next. Enter the same code again, and then tap Next. Press the Home button to return to the Home Screen.

    To delete a user, from the Home screen, tap Settings. Enter the Master User Code, and then tap USERS. Tap Delete icon next to the user you want to delete. Tap Delete to confirm.

How do I create a user code schedule?

    By default, each User Code is valid no matter the time or date. However, you can create a specific schedule for when you want a User Code to be valid. Perform the following steps:

    From the ADT Hub's home screen, tap Settings. Enter the Master User Code, and then tap Users. Tap the Edit icon next to the desired user, and then tap Add icon next to Add Schedule. Select from Recurring, Date or Date Range and adjust the schedule. Then, tap the Check icon in the upper right side of the screen.

How do I view user code log in history?

    You can view which User Codes were used when by accessing the panel history.

    From the ADT hub's Home screen, tap Info, and then tap HISTORY. Here you can view all the activities and their times. You can see Alarms, Arm/Disarm, Bypasses, and Alerts.

Change the Hub's location

If you're moving to a new home, you will need to unplug the ADT Security Hub and update both your SmartThings geofence location and your address on file with ADT's monitoring subscription service.

How do I move the Hub to a new location?

    Unplug your ADT Security Hub Panel and disconnect the Panel's battery. Doing this will prompt a Tamper event notification, and the Panel will continue to beep until the battery has been disconnected. The battery can be found behind the back cover panel - disconnect the battery to stop the beeping. Don't forget to reconnect it once you've moved the Hub to a new location.

    Remove all equipment and devices from your existing location and bring them to your new location. Once you're settled into your new home, go to your SmartThings app to update your geofence location.

How do I update the geofence location with SmartThings?

    First, open SmartThings on your phone. Tap Menu, and then choose your desired Location. Once you're in the Location, tap More Options, and then tap Manage. Tap Geolocation, adjust the geofence, and then tap Done.

How do I update the geofence location with SmartThings Classic?

    Open the SmartThings Classic app on your phone. Tap Menu, tap the Location drop-down menu, and then tap the Settings icon next to your desired Location. To adjust your real-world location, adjust the image of the map, adjust the geofence, and then tap Save.

Can I use the ADT Security Hub outside of the United States?

    No. The ADT Security Hub and ADT professional monitoring services are currently only available in the US.

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