Pending cash back rewards in Samsung Pay
We know you want the cash back you earned in Samsung Pay, but merchants that work with Samsung Pay have different policies about when cash back will be rewarded. Find out when you'll be able to redeem your rewards.
When can I use my rewards?
You will not receive your cash back reward until the merchant’s required return period has passed. This period is necessary because merchants want to confirm the sale and make sure no items were returned or refunded. For example, a merchant may have 90-day return period, so your rewards may not be granted until that time period has passed. However, the return period varies for each merchant, so make sure you read their Terms and Conditions. This will give you a better idea about when you will receive your rewards.
When your cash back becomes available in Samsung Pay, you will get a notification on your phone.
Other answers that might help
How would you like to contact us?
Live Chat support with a Samsung Care Pro.
Help with new/existing order
(1-855-726-8721) Samsung experts standing by 8 am to 12 am EST, 7 days a week
Give us a call Speak directly with a Samsung Pro or schedule a time for us to call you
General Mon-Fri: 8am- 12 am (EST) Sat-Sun:9am - 11 pm (EST) 1-800-726-7864
Mobile Mon - Sun: 12am - 12 pm 1-800-726-7864
Home Appliances Sat-Sun:9am -6pm(EST) 1-800-726-7864