Reboot or reset the SmartThings Wifi hub
If you are having some problems with your SmartThings Wifi hub, you can reset or reboot the hub. But what’s the difference between a reset and reboot? A factory reset will restore factory settings and remove data (like device connections), while a reboot simply powers the hub on and off – it’s kind of like hitting refresh.
Note: Performing a factory reset will remove all settings and configurations in SmartThings Wifi, including connections between the hub and other devices.
Reboot the SmartThings Wifi hub
Maybe SmartThings Wifi has been working great, but the power went out recently and you’re having trouble connecting. Perform a reboot through the SmartThings app to fix minor issues without losing your data.
On your phone, open SmartThings. Then, tap Menu, and tap All devices. Select the hub from the list of devices, and then tap Network status. Tap the hub’s location (Basement, Office, etc.). Next, tap More options (the three vertical dots), and then tap Reboot device. Tap REBOOT. Your SmartThings Wifi hub will disconnect and reboot.
Reboot the modem
If you're still unable to connect to SmartThings Wifi, rebooting the modem should help. Unplug the modem and SmartThings Wifi hub, and wait two minutes for both devices to fully power off. Then, plug them back in.
If it still won't connect, verify one end of the Ethernet cable is connected to the IN port on the SmartThings Wifi hub, and the other end is connected to the modem. Make sure you are using the included Ethernet cable and both ends are tightly connected. If you still can’t connect, try using another Ethernet cable that supports up to 1 Gbps.
Note: Some modems require power cycling to assign an IP to a new device.
Reset SmartThings Wifi
When all else fails, you should reset the SmartThings Wifi hub.
To perform a reset, use a small SIM card removal tool, pin, or tweezers to press and hold the Reset button on the hub until the indicator light flashes. Once the green indicator light begins blinking, you’ll be able to reconnect the hub to SmartThings.
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