My Tracker was Lost or Stolen
Your tracker helps prevent your family from getting lost, but if you’re not careful, the tracker itself could go missing. Don’t panic - with its GPS technology, you'll be able to find it easily. Keep reading to learn what to do if your tracker gets lost or stolen.
What to Do if the Tracker is Lost or Stolen
It isn’t the end of the world if your tracker goes missing. You can find it simply by requesting its location. Just navigate to the Samsung folder and then open the SmartThings app. Touch the Request icon and the tracker’s estimated location will appear.
If the tracker’s battery has died, you can refer to the most recent location that was recorded. Then, you can try to find the tracker from there. If the worst has happened and your tracker was stolen, contact us for support.
How would you like to contact us?
Live Chat support with a Samsung Care Pro.
Help with new/existing order
(1-855-726-8721) Samsung experts standing by 8 am to 12 am EST, 7 days a week
Text SMSCARE to 62913 to receive live support 24/7*
Give us a call Speak directly with a Samsung Pro or schedule a time for us to call you
General Mon-Fri: 8am- 12 am (EST) Sat-Sun:9am - 11 pm (EST) 1-800-726-7864
Mobile Mon - Sun: 12am - 12 pm 1-800-726-7864
Home Appliances Sat-Sun:9am -6pm(EST) 1-800-726-7864