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My Tracker was Lost or Stolen

Your tracker helps prevent your family from getting lost, but if you’re not careful, the tracker itself could go missing. Don’t panic - with its GPS technology, you'll be able to find it easily. Keep reading to learn what to do if your tracker gets lost or stolen.

What to Do if the Tracker is Lost or Stolen

It isn’t the end of the world if your tracker goes missing. You can find it simply by requesting its location. Just navigate to the Samsung folder and then open the SmartThings app. Touch the Request icon and the tracker’s estimated location will appear.

If the tracker’s battery has died, you can refer to the most recent location that was recorded. Then, you can try to find the tracker from there. If the worst has happened and your tracker was stolen, contact us for support.

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