Skip to content Skip to accessibility help

Choose your location or language

This site uses cookies to enhance your web site experience. By continuing to browse or use this site, you are agreeing to our use of cookies. See our privacy policy here.

Close Close

Want to get hands-on with latest Galaxy device?

Come meet a Samsung representative for your S10 purchase

A Samsung representative at Best Buy will call to schedule your Galaxy S10 try out.
Please share your ZIP Code to find a nearby Best Buy to try out your next phone.

A Samsung representative at Best Buy can set up a personal demonstration for your next galaxy device.
Please share your ZIP Code to find a nearby Best Buy location

sales rep

, our Samsung representative, wants to know about you so they can assist you better.

, our Samsung representative at Best Buy, want to know about you to set up a personal demonstration on your next galaxy device.

NO, THANKS NO, THANKS

By submitting this form you acknowledge you have read the Privacy Policy Privacy Policy and consent to receiving calls/texts from Samsung representative. Message and data rates may apply.

thankyou-mark

We will see you soon!

sales rep

, our Samsung representative will be in touch with you.

Buy the Samsung Galaxy Note10/Note10+ and get 6 months of Spotify Premium for free.

  1. Home
    2. /
  2. Bixby cannot find a network connection on your Samsung smartwatch
Couldn't connect to Wifi on Galaxy Watch Active 2

Bixby cannot find a network connection on your Samsung smartwatch

Couldn't connect to Wifi on Galaxy Watch Active 2

A network connection is required for Bixby to function on your Samsung smartwatch. To connect your watch to a network, you can either connect it to your phone using the Galaxy Wearable app or directly to a Wi-Fi network. However, your watch will use the phone's mobile network when the devices are connected via the Galaxy Wearable app.

Related Content
Cannot complete activation for your Samsung Galaxy Watch
Cannot complete activation for your Samsung Galaxy Watch
When you're setting up mobile service for a Galaxy Watch Active2 or Galaxy Watch with the Galaxy Wearable app, you will be prompted to either purchase a data plan, or use a QR code. However, be sure to contact your carrier for activation support.
 Problems with SmartThings on your Samsung smartwatch
Problems with SmartThings on your Samsung smartwatch
To prevent problems or errors from occurring with the SmartThings app on the watch, make sure the watch is connected to your phone through Bluetooth or directly to a Wi-Fi network. Depending on the issue, you may need to adjust some settings for the app on the watch. However, it may be necessary to troubleshoot the SmartThings app on your phone.
 Issues with the Music app on Samsung smart watch
Issues with the Music app on Samsung smart watch
With the Music app on your watch, you can control music directly through your watch or phone. However, you will need to update the Galaxy Wearable app if there's issues with the Music app, such as the music controller being unresponsive, or if icons are missing when the phone is set as the music source.
 Reset Bixby on your phone or tablet
Reset Bixby on your phone or tablet
Bixby may occasionally display error messages such as "Couldn't connect" or "Check network connection and try again." To resolve this issue, make sure you are connected to either a Wi-Fi or mobile data network. If you are connected and still experiencing issues, you will need to reset Bixby.  
 Restrict Wi-Fi usage time for a device
Restrict Wi-Fi usage time for a device
When you have a Wi-Fi network connected to Connect Home, you can use the SmartThings app to restrict the usage time for devices connected to it. If you have a SmartThings Wifi, you will have to use the Plume app to restrict usage time.
Share Video
1 people found this helpful.
Was this content helpful?

How would you like to contact us?

Give us a call 1-800-SAMSUNG (1-800-726-7864)
Mon – Sun: 8AM – 12AM (EST) Printer support visit: hp.com/support/samsung

Message Us

Live Chat support with a Samsung Care Pro.

24 HOURS 7 DAYS A WEEK
Message Us

Help with new/existing order

(1-855-726-8721) Samsung experts standing by 8 am to 12 am EST, 7 days a week

ORDER SUPPORT

SMS Chat

Text SMSCARE to 62913 to receive live support 24/7*

* Standard text message and data rates may apply

Social Support

Contact us on Twitter or Facebook and we'll reply with an answer to your question or issue.

Question about a promotion?

Learn more about Samsung promotions.

SAMSUNG PROMOTIONS
Contact
  • Give us a call Speak directly with a Samsung Pro or schedule a time for us to call you
  • General Mon-Fri: 8am- 12 am (EST) Sat-Sun:9am - 11 pm (EST) 1-800-726-7864
  • Mobile Mon - Sun: 12am - 12 pm 1-800-726-7864
  • Home Appliances Sat-Sun:9am -6pm(EST) 1-800-726-7864
Fast, easy checkout with Shop Samsung App
Easy sign-in, Samsung Pay, notifications, and more!
Get the app
Or continue shopping on Samsung.com
×
The Shop Samsung app
Free standard shipping, exclusive offers and financing options.
GET
×
The Shop Samsung app
Free standard shipping, exclusive offers and financing options.
GET
×

You Are About To Be Redirected To Investor Relations Information for U.S.

Thank you for visiting Samsung U.S. Investor Relations. You will be redirected via a new browser window to the Samsung Global website for U.S. investor relations information.
CANCEL
CONTINUE
×

Redirect Notification

As of Nov. 1, 2017, the Samsung Electronics Co., Ltd. printer business and its related affiliates were transferred to HP Inc.

For more information, please visit HP's website: http://www.hp.com/go/samsung


Select CONTINUE to visit HP's website.

CANCEL
CONTINUE