Gaps around the outside of your Samsung smart watch or earbuds
Your Galaxy Watch, Galaxy Buds, Galaxy Buds+, Gear Buds Live, or Gear IconX may have small gaps around the outside. This is a necessary manufacturing feature, and some minor rocking or vibration of parts may occur. Friction between parts may cause the gap to slightly expand. Service is not required for your wearable devices if there are small gaps.
How would you like to contact us?
Get support from Samsung Experts and Samsung Care Pros Or Text HELP to 62913
Schedule in-home, walk-in, or mail-in service with our easy service diagnosis and scheduling tool
Help with your Order
Your order, returns, refunds and trade-in questions answered
Text SMSCARE to 62913 to receive live support 24/7*
Give us a call 1-800-SAMSUNG (1-800-726-7864)
Mobile Support 8 AM - 12 AM EST 7 days a week
Home Electronics & Appliance Support 8 AM - 12 AM EST M-F 9 AM - 6 PM EST Sat, Closed Sunday
IT/Computing Support 8 AM - 9 PM EST, Mon - Fri Closed Sat-Sun
Order Support Order Help