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Use the Level Active

When the Level Active is connected to a phone, you can accept and reject calls, change the sound output, and much more. Learn all about the various features available when your Level Active is connected to a phone.

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Available Functions While Playing Music on Gear Circle
Available Functions While Playing Music on Gear Circle
Even while playing music from connected devices, you can control calls that come in, use the volume controls, and more. When you answer a call while a file is playing, the file will pause and resume automatically when the call is ended. Learn what controls you can use while playing music on the Gear Circle below.
 Update Your Headphone with the Samsung Level App
Update Your Headphone with the Samsung Level App
Keeping your headphone's firmware updated lets you enjoy all the latest features and settings. Update your headphone's firmware over-the-air (FOTA) with the Samsung Level app. Follow the steps below to update your firmware to the newest version.
 Reset the Samsung Level App
Reset the Samsung Level App
Reset the Samsung Level app back to the default settings when there's an issue with customized settings, like the Active key function, shortcuts to your favorite apps, or notifications. During the reset, Bluetooth will not disconnect.
 Use a single Samsung earbud with your phone
Use a single Samsung earbud with your phone
If you have you lost or misplaced one of your Galaxy Buds, Galaxy Buds+, Galaxy Buds Live, Galaxy Buds Pro, or Gear IconX earbuds or just prefer to listen with one, you can still enjoy your music. Just use your single earbud with the phone that both earbuds were previously paired to.
 No, low, or poor audio quality on Samsung earbuds
No, low, or poor audio quality on Samsung earbuds
If your Galaxy Buds, Galaxy Buds+, Galaxy Buds Live, Galaxy Buds Pro, or Gear IconX earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdate
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