Skip to content Skip to accessibility help

Choose your location or language

This site uses cookies to enhance your web site experience. By continuing to browse or use this site, you are agreeing to our use of cookies. See our privacy policy here.

Close Close

Want to get hands-on with latest Galaxy device?

Come meet a Samsung representative for your S10 purchase

A Samsung representative at Best Buy will call to schedule your Galaxy S10 try out.
Please share your ZIP Code to find a nearby Best Buy to try out your next phone.

A Samsung representative at Best Buy can set up a personal demonstration for your next galaxy device.
Please share your ZIP Code to find a nearby Best Buy location

sales rep

, our Samsung representative, wants to know about you so they can assist you better.

, our Samsung representative at Best Buy, want to know about you to set up a personal demonstration on your next galaxy device.

NO, THANKS NO, THANKS

By submitting this form you acknowledge you have read the Privacy Policy Privacy Policy and consent to receiving calls/texts from Samsung representative. Message and data rates may apply.

thankyou-mark

We will see you soon!

sales rep

, our Samsung representative will be in touch with you.

Buy the Samsung Galaxy Note10/Note10+ and get 6 months of Spotify Premium for free.

  1. Home
    2. /
  2. Cannot use Spotify Offline feature with Galaxy Buds and Gear IconX
Spotify screen on Note10

Cannot use Spotify Offline feature with Galaxy Buds and Gear IconX

Spotify screen on Note10

Spotify is available for the Galaxy Buds and Gear IconX, however, some features of the app may not be available. Find out whether the Spotify Offline feature is available on your earbuds.

Related Content
Software update issues with Galaxy Buds or Gear IconX
Software update issues with Galaxy Buds or Gear IconX
If the you encounter issues updating the software for the Galaxy Buds or Gear IconX earbuds, you may need to update the Galaxy Wearable app, or the PC Manager (Galaxy Buds Manager or Gear IconX Manager) software specific to your earbuds. However, the issues could also be caused by your network connection or outdated software on the device you're us
 Cannot transfer music to your Galaxy Buds or Gear IconX
Cannot transfer music to your Galaxy Buds or Gear IconX
With the Galaxy Buds, you can only stream music from the connected device like a phone, tablet, or watch. However, the Gear IconX earbuds have enough internal memory to store up to approximately 1,000 music files (about 4GB). You can transfer music files to the earbuds via the Galaxy Wearable app on your phone or the Gear IconX Manager program on y
 Galaxy Buds and Gear IconX do not charge
Galaxy Buds and Gear IconX do not charge
If your Galaxy Buds, Gear IconX, or the charging case doesn't show any signs of charging, the battery may be completely depleted. However, charging the earbuds with a non-Samsung approved charger can cause the device to not charge.
 Music files stored on Gear IconX will not synchronize
Music files stored on Gear IconX will not synchronize
If you transferred music files to your Gear IconX earbuds without using the Gear IconX Manager or Galaxy Wearable app, you will need to synchronize them so all the same music files will be stored on both earbuds.
 Galaxy Buds and Gear IconX Water and Dust Resistant Details
Galaxy Buds and Gear IconX Water and Dust Resistant Details
The Galaxy Buds and Gear IconX earbuds are not water resistant. Because of this, there is a limit to how much water or dust the earbuds can handle without causing damage.
Share Video
1 people found this helpful.
Was this content helpful?

How would you like to contact us?

Give us a call 1-800-SAMSUNG (1-800-726-7864)
Mon – Sun: 8AM – 12AM (EST) Printer support visit: hp.com/support/samsung

Message Us

Live Chat support with a Samsung Care Pro.

24 HOURS 7 DAYS A WEEK
Message Us

Help with new/existing order

(1-855-726-8721) Samsung experts standing by 8 am to 12 am EST, 7 days a week

ORDER SUPPORT

SMS Chat

Text SMSCARE to 62913 to receive live support 24/7*

* Standard text message and data rates may apply

Social Support

Contact us on Twitter or Facebook and we'll reply with an answer to your question or issue.

Ask the Community

Browse answers, ask questions and get solutions from other Samsung customers.

JOIN DISCUSSION

Question about a promotion?

Learn more about Samsung promotions.

SAMSUNG PROMOTIONS
Contact
  • Give us a call Speak directly with a Samsung Pro or schedule a time for us to call you
  • General Mon-Fri: 8am- 12 am (EST) Sat-Sun:9am - 11 pm (EST) 1-800-726-7864
  • Mobile Mon - Sun: 12am - 12 pm 1-800-726-7864
  • Home Appliances Sat-Sun:9am -6pm(EST) 1-800-726-7864
Fast, easy checkout with Shop Samsung App
Easy sign-in, Samsung Pay, notifications, and more!
Get the app
Or continue shopping on Samsung.com
×
The Shop Samsung app
Free standard shipping, exclusive offers and financing options.
GET
×
The Shop Samsung app
Free standard shipping, exclusive offers and financing options.
GET
×

You Are About To Be Redirected To Investor Relations Information for U.S.

Thank you for visiting Samsung U.S. Investor Relations. You will be redirected via a new browser window to the Samsung Global website for U.S. investor relations information.
CANCEL
CONTINUE
×

Redirect Notification

As of Nov. 1, 2017, the Samsung Electronics Co., Ltd. printer business and its related affiliates were transferred to HP Inc.

For more information, please visit HP's website: http://www.hp.com/go/samsung


Select CONTINUE to visit HP's website.

CANCEL
CONTINUE