Gear VR is Unresponsive
If your Gear VR stops responding to motion or your input while you are using it, restarting your phone and then reconnecting it to the Gear VR may resolve the issue. Keep reading to learn more.
How would you like to contact us?
Chat with us
Live Chat support with a Samsung Care Pro.
Help with your order
Send us your inquiry and we will respond within 24 hours.
Text SMSCARE to 62913 to receive live support 24/7*
Give us a call Speak directly with a Samsung Pro or schedule a time for us to call you
General Mon-Fri: 8am- 12 am (EST) Sat-Sun:9am - 11 pm (EST) 1-800-726-7864
Mobile Mon - Sun: 12am - 12 pm 1-800-726-7864
Home Appliances Sat-Sun:9am -6pm(EST) 1-800-726-7864