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The Freestyle Battery Base

Freestyle Battery Base for Portable ProjectorPortable Power | Extended Viewing Time | USB Charging

2.1(33)
VG-FBB3BA / VG-FBB3BA/ZA
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    The Freestyle Battery Base L-Perspective-Tilted-with-LSP3B White The Freestyle Battery Base Side-Tilted-with-LSP3B White The Freestyle Battery Base Front White The Freestyle Battery Base Front-with-LSP3B White The Freestyle Battery Base Group White
    The Freestyle Battery Base L-Perspective-Tilted-with-LSP3B White
    The Freestyle Battery Base Side-Tilted-with-LSP3B White
    The Freestyle Battery Base Front White
    The Freestyle Battery Base Front-with-LSP3B White
    The Freestyle Battery Base Group White
    Wishlist
    Key Features
    • High capacity 32,000mAh battery Support for smartphone charging Design that complements The Freestyle

    Reviews

    Freestyle Battery Base for Portable Projector

    2.1

    Recommended by 26% of customers.

    Features2.4
    Performance2.0
    Design3.1
    Value2.2
    AI Functionality3.7
    AI review summary icon

    AI review summary for Freestyle Battery Base for Portable Projector

    • Most customers report battery failure within months, with many describing devices that stopped charging after just a few uses
    • Reviewers express frustration that warranty claims are denied despite clear product failure within coverage periods
    • Many describe spending hours on phone calls, being transferred between departments, and having tickets closed without resolution
    • Several note defective units were returned unrepaired, eroding trust in corporate accountability
    • A few mention initial satisfaction or portability benefits, but these are vastly overshadowed by malfunction reports

    AI-generated from customer ratings & reviews, and may include incentivized reviews.

    Reviews with images & videos

    33 Reviews
    Filters (0)33 Reviews
    1. Vinny
      1
      Reviewed in the Edison, NJ
      1

      I bought this item September 2022 and it was great accessory for the Freestyle projector. It was also able to be used as a regular power bank to charge other thing. With new things it was used ofter but for the last 6 or 7 months, I have it in a storage bag along side the projector. Recently (October 2023), I decided to use it and the battery does not want to charge (only 0.3 watts, perhaps enough to just slowly flash the LED on the side). I called Samsung customer service support and after hold for 10-15 mins, they end...

      Helpful?
      Originally posted onThe Freestyle Battery Base
      Value
      1
      Performance
      1
      Design
      5
      Features
      1
    2. DisappointedCustomer
      1
      Reviewed in the Frisco, Texas
      1

      I used the battery base maybe 6 times within a year. The battery will not hold a charge. Based on all of the negative reviews, Samsung should recall this product and replace it with something that actually works.

      Helpful?
      Originally posted onThe Freestyle Battery Base
      Value
      1
      Performance
      1
      Design
      1
      Features
      1
      Response from Samsung:
      Samsung Specialist

      I’m sorry to hear your Freestyle Battery Base is no longer holding a charge. We’d like you to check a couple of things to see if we can help resolve this. 1. Make sure you’re connecting the top USB-C port on the Battery Base directly to The Freestyle’s USB-C port. Your device may be damaged if the battery is not properly connected. • The top USB port is designed to connect to The Freestyle & fast-charge external devices. • The bottom USB port will charge the Battery Base & external devices. 2. Also, ensure the USB-C cable you're using is either the included cable or a Samsung-brand charging cord. 3. Check the battery level by pressing the button below the USB ports. • If one LED indicator blinks, charge the Battery Base. 4. If there is dust or moisture in the charging terminal, charging may be blocked for device protection. Gently clean with a soft brush and try charging again. I hope these tips help. You can always contact us for further assistance at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

    3. MaxnKitty
      1
      1

      Battery worked great until it didn't; stopped accepting charge ~18mo and Samsung refuses to provide warranty support.

      Helpful?
      Originally posted onThe Freestyle Battery Base
      Value
      1
      Performance
      2
      Design
      3
      Features
      3
      Response from Samsung:
      Samsung Brand Ambassador

      MaxnKitty, It's unfortunate to hear of the issues you’re experiencing when charging The Freestyle Battery Base. Please check the following which may help resolve this: - Confirm the charging cable is connected to the bottom USB port (IN & 10W OUT), as this charges the Battery Base. The top USB port (50W OUT) powers The Freestyle Projector. - Make sure you’re using the adapter (EP-TA865) included with your Freestyle to charge. - Try charging at room temperature or temperatures ranging from 32~95℉. If the ambient temperature is too high or low, charging speeds may decrease due to control measures to protect the device. - Check the charging port for any damage, defects, or obstructions. - Ensure the cable is properly attached with all contact pins intact. Please also keep in mind the following usage conditions when using the Battery Base: - The dedicated battery for The Freestyle can be used for a maximum of 3 hours. - If the battery is used outside of normal usage conditions, the battery may be damaged, or the lifespan may be shortened. I hope these tips help. For further assistance, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Specialist

    4. Janalina
      1
      Reviewed in the San Diego, CA
      1

      I had the same issues with this product as other posters. I’ve been dealing with Samsung for months trying to resolve the issues I’ve had with this product. FYI, IT IS UNDER WARRANTY. have the warranty paperwork that came with the product that clearly states that it is covered for one year from date of purchase. Even with PROOF that it is under warranty Samsung will not comply with their legal obligation to fix, replace or issue a refund for this sub standard product. I’ve spend hours on the phone with multiple customer service agents, provided photos of serial/model #’s, proof of purchase, warranty, shipping label, e...

      Helpful?
      Originally posted onThe Freestyle Battery Base
      Value
      1
      Performance
      1
      Design
      1
      Features
      1
    5. Disappointed
      1
      Reviewed in the San Diego
      1

      Just over a year old and used maybe 5 times. Now battery will not charge, light will only blink. I hoped they would stand behind an obviously faulty product that has the same problems that everyone has had, but I was told to "but a new one" after wasting an hour of texting and phone calls. You might as well light your 200 dollars on fire...you will get more enjoyment out of that than you will this battery.

      Helpful?
      Originally posted onThe Freestyle Battery Base
      Value
      1
      Performance
      1
      Design
      1
      Features
      1
      Response from Samsung:
      Samsung Specialist

      Disappointed, I’m sorry to hear your Freestyle Battery Base is no longer holding a charge. We’d like you to check a couple of things to see if we can help resolve this. 1. Make sure you’re connecting the top USB-C port on the Battery Base directly to The Freestyle’s USB-C port. Your device may be damaged if the battery is not properly connected. • The top USB port is designed to connect to The Freestyle & fast-charge external devices. • The bottom USB port will charge the Battery Base & external devices. 2. Also, ensure the USB-C cable you're using is either the included cable or a Samsung-brand charging cord. 3. Check the battery level by pressing the button below the USB ports. • If one LED indicator blinks, charge the Battery Base. 4. If there is dust or moisture in the charging terminal, charging may be blocked for device protection. Gently clean with a soft brush and try charging again. I hope these tips help. You can always contact us for further assistance at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

    6. disappointed
      1
      1

      Stopped holding a charge after a few weeks. Forgot about it until I needed to bring my projector outdoors and now they're saying it's not covered under warranty.

      Helpful?
      Originally posted onThe Freestyle Battery Base
      Response from Samsung:
      Samsung Brand Ambassador

      Hi, I’m sorry to hear of the issues you’re experiencing when charging The Freestyle Battery Base. Please check the following which may help resolve this: - Confirm the charging cable is connected to the bottom USB port (IN & 10W OUT), as this charges the Battery Base. The top USB port (50W OUT) powers The Freestyle Projector. - Make sure you’re using the adapter (EP-TA865) included with your Freestyle to charge. - Try charging at room temperature or temperatures ranging from 32~95℉. If the ambient temperature is too high or low, charging speeds may decrease due to control measures to protect the device. - Check the charging port for any damage, defects, or obstructions. - Ensure the cable is properly attached with all contact pins intact. Please also keep in mind the following usage conditions when using the Battery Base: - The dedicated battery for The Freestyle can be used for a maximum of 3 hours. - If the battery is used outside of normal usage conditions, the battery may be damaged, or the lifespan may be shortened. I hope these tips help. For further assistance, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Specialist

    7. Dead Battery
      1
      Reviewed in the North Carolina
      1

      Well, I have never written a negative review about a Samsung product...But here it is. After spending an hour on texting with a rep and no resolution, I called customer service about the freestyle battery that does not charge anymore after 2 uses!! I only use this unit for camping as the battery base makes the projector cordless and convenient, however we only camp a couple times a year and just recently tried to charge the battery to no avail. I googled the issue i was having and it is apparent that many many people have the very same problem with the battery base not charging within a very short time frame. My co...

      Helpful?
      Originally posted onThe Freestyle Battery Base
      Value
      1
      Performance
      1
      Design
      4
      Features
      1
    8. Houstonguy
      1
      Reviewed in the Houston, TX
      1

      I Bought this in July. I used it once, maybe twice a week. Stopped holding a charge last month. I now have a $200 paper weight. It's clear from these reviews this is faulty product but Samsung won't do anything to make this right. So disappointed in this company.

      Helpful?
      Originally posted onThe Freestyle Battery Base
      Response from Samsung:
      Samsung Brand Ambassador

      Houstonguy, I’m sorry to hear of the issues you’re experiencing when charging The Freestyle Battery Base. Please check the following which may help resolve this: - Confirm the charging cable is connected to the bottom USB port (IN & 10W OUT), as this charges the Battery Base. The top USB port (50W OUT) powers The Freestyle Projector. - Make sure you’re using the adapter (EP-TA865) included with your Freestyle to charge. - Try charging at room temperature or temperatures ranging from 32~95℉. If the ambient temperature is too high or low, charging speeds may decrease due to control measures to protect the device. - Check the charging port for any damage, defects, or obstructions. - Ensure the cable is properly attached with all contact pins intact. Please also keep in mind the following usage conditions when using the Battery Base: - The dedicated battery for The Freestyle can be used for a maximum of 3 hours. - If the battery is used outside of normal usage conditions, the battery may be damaged, or the lifespan may be shortened. I hope these tips help. For further assistance, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Specialist