32 Inch The Frame Custom Bezel - Modern TeakMagnetic Attachment | Easy Install | Premium Finish

2.2(101)
VG-SCFC32TKB / VG-SCFC32TKBZA
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    32 Inch The Frame Custom Bezel - Modern TeakMagnetic Attachment | Easy Install | Premium Finish $99.99
    VG-SCFC32TKBZA
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    Reviews

    32 Inch The Frame Custom Bezel - Modern Teak

    2.2

    Recommended by 14% of customers.

    Features2.1
    Performance2.0
    Design1.8
    Value2.3
    AI Functionality1.0
    AI review summary icon

    AI review summary for 32 Inch The Frame Custom Bezel - Modern Teak

    • The product has a mixed reception
    • Some customers praised the aesthetic appeal and image quality
    • Majority reported issues with the bezel's construction, including damage, poor quality, and complicated installation
    • Many were dissatisfied with the customer service experience and Samsung's return policy when dealing with defective products

    AI-generated from customer ratings & reviews, and may include incentivized reviews.

    Reviews with images & videos

    101 Reviews
    Filters (0)101 Reviews
    1. asking for accountabilit…
      1
      Color: Modern Teak
      Color: Modern Teak
      1

      Package arrived damaged and bezel pieces were already snapped in half upon opening. As this was suppose to be a christmas present, package not opened within the first few weeks of arriving. Now samsung states I am past the 5 day reporting window and 2 weeks return period. Spent several hours getting transferred around and placed on hold only for them to tell me the same strict policy of nothing they can do on their end. PRODUCT ARRIVED DAMAGE- box, styrofoam protection, and the bezels themselves. Samsung still refuse to re...

      Helpful?
      Originally posted on50" The Frame Customizable Bezel - Modern Teak
      Response from Samsung:
      Samsung Brand Ambassador

      Hello, Thank you for sharing your experience with the Frame Customizable Bezel. I'm sorry to hear that your bezel was damaged. Please see below for information on returns from Samsung.com or the Shop Samsung App. Items shipped from Samsung.com or the Shop Samsung App can be returned within the Return Window. The standard Return Window is within 15 days of delivery and can be viewed on the My Orders page. Once a return is requested, there are an additional 15 days to return the product(s) to us. Please note: Anything received damaged, defective, or otherwise non-functioning must be reported within 5 days of the delivery or 2 days after installation (whichever is later) to be eligible for return under this return policy. The Return Window for Samsung.com or Shop Samsung App purchases will begin once delivery, or installation, is complete. Defective devices may still be subject to Standard Limited Warranty eligibility. For more about our return policy, please see the following link: https://order-help.us.samsung.com/hc/en-us/articles/360057028614-What-is-Samsung-s-return-policy For any additional questions, please reach us via Facebook, Chat with us on the Samsung website, or call us at 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week. ~ Samsung Pro

    2. Ethan
      1
      Reviewed in the Minnesota
      Color: Modern Teak
      Color: Modern Teak
      1

      i bought this bezel for $90(bundled w/tv).as seen in photos the package arrived dented,two longer pieces of the bezel were broken. it was not securely packaged and other reviews have had same issue on samsungs amazon acct. i called samsung and after 40 minutes, being transferred back and forth between multiple departments, they had me re-order the bezel at full price, $200, saying i will be refunded my original amount and then they will go back and price match my new order to what i payed before plus a 10% discount ($81), ...

      Helpful?
      Originally posted on65" The Frame Customizable Bezel - Modern Teak
      Value
      1
      Performance
      1
      Design
      1
      Features
      1
    3. LD33
      1
      Reviewed in the California
      Color: Modern White
      Color: Modern White
      1

      Yes, but the Samsung bezel is a complete disappointment. Mass produced in Korea and only three color options available for my 55" Samsung Frame TV. Nowhere to actually see samples of the finishes in person to touch, feel and decide which color will work best for your home decor. You must blindly order it online and hope the color is close to what it looks like online. I picked my bezel today from Best Buy and thankfully the color will work. The installation is very easy however there are small gaps in the corners. Looks AWF...

      Helpful?
      Originally posted on55" The Frame Customizable Bezel - Modern White
      Value
      1
      Performance
      1
      Design
      1
      Features
      1
      Response from Samsung:
      Samsung Brand Ambassador

      LD33, Thank you for sharing your experience with the customizable bezel. Please see below for further help with installation: 1. Each bezel piece is labeled, so you'll know where to attach them. 2. Line up each piece with the corresponding side of the TV, and then slide them into place. It's usually easier to start with the bottom and top bezel pieces first, and then put on the sides. 3. The bezel pieces are magnetic and will attach instantly. Each piece should be flush once attached. Be sure to use the corner snaps to secure the pieces in place. 4. To remove the bezel, gently hold one piece and slide it off of The Frame TV. Repeat this for all four bezel pieces. You can watch the following video to see the full installation process, including inserting the provided clips to close seams. https://www.youtube.com/watch?v=2LaMtPjLRb0 If you need additional help, please reach out to us and an agent will gladly help with further troubleshooting assistance. You can call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Pro

    4. Elizabeth
      1
      Reviewed in the Nashville, TN
      Color: Modern Brown
      Color: Modern Brown
      1

      All 4 sides arrived broken. Only 1 of the 4 broken pieces wasn’t completely broken apart. There was no damage to the box, so that tells me they were all shipped broken. The customer service was poor. They can’t guarantee a refund.

      Helpful?
      Originally posted on65" The Frame Customizable Bezel - Modern Brown
      Value
      1
      Performance
      1
      Design
      1
      Features
      1
      Response from Samsung:
      Samsung Brand Ambassador

      Elizabeth, Thank you for sharing your experience with the Frame Customizable Bezel. Please note anything received damaged, defective, or otherwise non-functioning must be reported within 5 days of the delivery or 2 days after installation (whichever is later) to be eligible for return under this return policy. The Return Window for Samsung.com or Shop Samsung App purchases will begin once delivery, or installation, is complete. Defective devices may still be subject to Standard Limited Warranty eligibility. For more about our return policy, please see the following link: https://order-help.us.samsung.com/hc/en-us/articles/360057028614-What-is-Samsung-s-return-policy Our Support agents will gladly assist you with this. Please give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ~ Samsung Pro

    5. Anonymous
      1
      Reviewed in the New York, New York
      Color: Modern Brown
      Color: Modern Brown
      1

      Samsung is a multinational company who sells inferior products and doesn’t stand by their product. We bought a bezel only to find out 6 days after purchase it was broken in several places. Because we didn’t reach out within 5 days “there is nothing they can do”

      Helpful?
      Originally posted on43" The Frame Customizable Bezel - Modern Brown
      Performance
      1
      Design
      1
      Features
      1
      Response from Samsung:
      Samsung Brand Ambassador

      Brent Patterson, Thank you for sharing your experience with the Frame Customizable Bezel. I'm sorry to hear that your bezel was damaged. Please see below for information on returns from Samsung.com or the Shop Samsung App. Items shipped from Samsung.com or the Shop Samsung App can be returned within the Return Window. The standard Return Window is within 15 days of delivery and can be viewed on the My Orders page. Once a return is requested, there are an additional 15 days to return the product(s) to us. Please note: Anything received damaged, defective, or otherwise non-functioning must be reported within 5 days of the delivery or 2 days after installation (whichever is later) to be eligible for return under this return policy. The Return Window for Samsung.com or Shop Samsung App purchases will begin once delivery, or installation, is complete. Defective devices may still be subject to Standard Limited Warranty eligibility. For more about our return policy, please see the following link: https://order-help.us.samsung.com/hc/en-us/articles/360057028614-What-is-Samsung-s-return-policy For any additional questions, please reach us via Facebook, Chat with us on the Samsung website, or call us at 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week. ~ Samsung Pro

    6. WalleyeGuy
      1
      Reviewed in the Minnesota
      Color: Modern Teak
      Color: Modern Teak
      1

      Bad product that doesn't fit snug and looks bad. I had my frame for a couple years before I bought the bezel. I actually purchased a TCL NXTVISION TV, which is their frame style TV, and it came with a free bezel. It was so easy to install and looked nice so it encouraged me to buy this bezel. What a waste of money. It actually looks worse than the TV because it's warped and doesn't fit snug on the corners. I'm an hour into trying to return this jumping through their online hoops and they still want me to pay a restocking fe...

      Helpful?
      Originally posted on55" The Frame Customizable Bezel - Modern Teak
      Value
      1
      Performance
      1
      Design
      1
      Features
      1
      Response from Samsung:
      Samsung Brand Ambassador

      WalleyeGuy, Thank you for sharing your experience with the customizable bezel. Please see below for further help with installation: 1. Each bezel piece is labeled, so you'll know where to attach them. 2. Line up each piece with the corresponding side of the TV, and then slide them into place. It's usually easier to start with the bottom and top bezel pieces first, and then put on the sides. 3. The bezel pieces are magnetic and will attach instantly. Each piece should be flush once attached. Be sure to use the corner snaps to secure the pieces in place. 4. To remove the bezel, gently hold one piece and slide it off of The Frame TV. Repeat this for all four bezel pieces. You can watch the following video to see the full installation process, including inserting the provided clips to close seams. https://www.youtube.com/watch?v=2LaMtPjLRb0 If you need additional help, please reach out to us and an agent will gladly help with further troubleshooting assistance. You can call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Pro

    7. James
      1
      Reviewed in the Austin, Texas
      Color: Modern White
      Color: Modern White
      1

      You will regret buying this. These bezels used to be made of metal, but Samsung cheaped out and made them plastic. I've received two broken ones in a row. Each time Samsung customer service demands I wait for their system to update to process a return. Then they ask you to drive to a UPS store to return it. I had to issue a credit card dispute against them. This product should not be sold to consumers.

      Helpful?
      Originally posted on75" The Frame Customizable Bezel - Modern White
      Value
      1
      Performance
      1
      Design
      1
      Features
      1
      Response from Samsung:
      Samsung Brand Ambassador

      James, Thank you for bringing your concerns to our attention. Unfortunately, we cannot process a refund until the unit is returned and our systems are fully updated. Once the return is processed, a refund can be issued. Please know that Samsung is steadfast in providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams. In the meantime, should you wish to contact us directly with your ticket number, please call 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Pro

    8. norvellm4
      1
      Color: Modern White
      Color: Modern White
      1

      I bought a frame for a new frame TV being installed as part of a renovation. When they opened the box the frame was in six pieces with additional broken plastic. (See pictures). I chatted with customer service the next day (1 day after attempted installation that they can verify by when the TV was turned on for the first time), and they said they could not do anything. The frame is very cheap plastic and the packing and shipping by UPS were totally inadequate. I should have read these reviews before I bought, and also bough...

      Helpful?
      Originally posted on32" The Frame Customizable Bezel - Modern White
      Value
      1
      Performance
      1
      Design
      1
      Features
      1
      Response from Samsung:
      Samsung Brand Ambassador

      norvellm4, Thank you for sharing your experience with the Frame Customizable Bezel. I'm sorry to hear that your bezel was damaged. Please see below for information on returns from Samsung.com or the Shop Samsung App. Items shipped from Samsung.com or the Shop Samsung App can be returned within the Return Window. The standard Return Window is within 15 days of delivery and can be viewed on the My Orders page. Once a return is requested, there are an additional 15 days to return the product(s) to us. Please note: Anything received damaged, defective, or otherwise non-functioning must be reported within 5 days of the delivery or 2 days after installation (whichever is later) to be eligible for return under this return policy. The Return Window for Samsung.com or Shop Samsung App purchases will begin once delivery, or installation, is complete. Defective devices may still be subject to Standard Limited Warranty eligibility. For more about our return policy, please see the following link: https://order-help.us.samsung.com/hc/en-us/articles/360057028614-What-is-Samsung-s-return-policy For additional assistance, please reach us on Facebook or Chat with us on the Samsung website. You can also reach us at 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week. ~ Samsung Pro