75 Inch The Frame Custom Bezel - Sand Gold MetalMagnetic Attachment | Easy Install | Premium Finish

2.4(28)
VG-SCFC75SGM / VG-SCFC75SGMZA
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    Akamai
    75 Inch The Frame Custom Bezel - Sand Gold MetalMagnetic Attachment | Easy Install | Premium Finish $299.99
    VG-SCFC75SGMZA
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    Reviews

    75 Inch The Frame Custom Bezel - Sand Gold Metal

    2.4

    Recommended by 20% of customers.

    Features2.4
    Performance2.3
    Design2.0
    Value2.5

    Reviews with images & videos

    28 Reviews
    Filters (0)28 Reviews
    1. James
      1
      Reviewed in the Austin, Texas
      Color: Modern White
      Color: Modern White
      1

      You will regret buying this. These bezels used to be made of metal, but Samsung cheaped out and made them plastic. I've received two broken ones in a row. Each time Samsung customer service demands I wait for their system to update to process a return. Then they ask you to drive to a UPS store to return it. I had to issue a credit card dispute against them. This product should not be sold to consumers.

      Helpful?
      Originally posted on75" The Frame Customizable Bezel - Modern White(VG-SCFA75WTBZA)
      Value
      1
      Performance
      1
      Design
      1
      Features
      1
      Response from Samsung:
      Samsung Brand Ambassador

      James, Thank you for bringing your concerns to our attention. Unfortunately, we cannot process a refund until the unit is returned and our systems are fully updated. Once the return is processed, a refund can be issued. Please know that Samsung is steadfast in providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams. In the meantime, should you wish to contact us directly with your ticket number, please call 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Pro

    2. Unhappy_customer
      1
      Color: Modern Teak
      Color: Modern Teak
      1

      I was very disappointed with this product! I should have read other reviews, but it’s plastic and very fragile. The item I received came damaged and didn’t realize until later when the return window is over (that’s 15 days window- unlike other stores that allows 30days). My mistake for not reading the fine print and not checking the box upon receipt. I tried making the case with customer service that first all I was transferred 3 times via chat and 3 times via phone. They couldn’t help because of crappy corporate policy. Wo...

      Helpful?
      Originally posted on75" The Frame Customizable Bezel - Modern Teak(VG-SCFA75TKBZA)
      Value
      1
    3. S4TF
      1
      Color: Modern Teak
      Color: Modern Teak
      1

      I bought this item less than a month ago. My item arrived damaged, with all the bezels bent and broken. The customer service experience was terrible. They refused to offer a replacement or refund because it was outside their 15-day return window (which is shorter than the usual 30 days). I was passed around between departments with no resolution. I regret not checking the reviews beforehand. Save yourself the trouble and don't waste your money and time on this.

      Helpful?
      Originally posted on75" The Frame Customizable Bezel - Modern Teak(VG-SCFA75TKBZA)
      Value
      1
      Performance
      1
      Design
      1
      Features
      1
      Response from Samsung:
      Samsung Brand Ambassador

      S4TF, Please give us the opportunity to gather additional information from you to best assist with this. You can reach Samsung Support at: 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ~ Samsung Pro

    4. JonS
      1
      Reviewed in the Dallas, TX
      Color: Sand Gold Metal
      Color: Sand Gold Metal
      1

      I bought the bezel for the 65 inch frame TV but waited past the 5 day return window to unbox and install. Once unboxed I was missing the 4 corner clips. After 4 hours on the phone with customer service their solution was to give me a promo code to buy a whole new bezel. Completely ridiculous they couldn’t fix the fact I was missing parts. I will not buy Samsung anymore due to the lack of customer service. Sad a $2 part caused so much grief.

      Helpful?
      Originally posted on65" The Frame Customizable Bezel - Sand Gold Metal(VG-SCFC65SGMZA)
      Value
      1
      Performance
      1
      Design
      1
      Features
      1
      Response from Samsung:
      Samsung Brand Ambassador

      JonS, We appreciate you sharing your experience with the Frame TV Customizable Bezel. Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback has been shared with our product and customer care teams. Items shipped from Samsung.com or the Shop Samsung App can be returned within the Return Window. The standard Return Window is within 15 days of delivery and can be viewed on the My Orders page. Once a return is requested, there are an additional 15 days to return the product(s) to us. Please note: Anything received damaged, defective, or otherwise non-functioning must be reported within 5 days of the delivery or 2 days after installation (whichever is later) to be eligible for return under this return policy. The Return Window for Samsung.com or Shop Samsung App purchases will begin once delivery, or installation, is complete. Defective devices may still be subject to Standard Limited Warranty eligibility. Should you ever have questions or need help, Samsung is here for you. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Pro

    5. PA resident
      1
      Reviewed in the Pennsylvania
      Color: Sand Gold Metal
      Color: Sand Gold Metal
      1

      The item was not fitting our TV and when trying to initiative a return, it must start with a customer service (which takes you over 30 minutes) and asking for a restocking fee even if there are quality issues. Worst experience.

      Helpful?
      Response from Samsung:
      Samsung Brand Ambassador

      PA resident, Thank you for sharing your experience with the customizable bezel. Please see below for further help with installation: 1. Each bezel piece is labeled, so you'll know where to attach them. 2. Line up each piece with the corresponding side of the TV, and then slide them into place. It's usually easier to start with the bottom and top bezel pieces first, and then put on the sides. 3. The bezel pieces are magnetic and will attach instantly. Each piece should be flush once attached. Be sure to use the corner snaps to secure the pieces in place. 4. To remove the bezel, gently hold one piece and slide it off of The Frame TV. Repeat this for all four bezel pieces. You can watch the following video to see the full installation process, including inserting the provided clips to close seams. https://www.youtube.com/watch?v=2LaMtPjLRb0 If you need additional help, please reach out to us again and an agent will gladly help with further troubleshooting assistance. You can call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Pro

    7. AnnW
      1
      Reviewed in the Oxford Ohio
      Color: Sand Gold Metal
      Color: Sand Gold Metal
      1

      Do not buy. Customer service will not allow return outside of fifteen day window. Totally unreasonable. I have spent hours on the phone with customer service trying to return it. Perhaps because they have discontinued this lousy product and want you stuck with it.

      Helpful?
      Originally posted onCustomizable Frame VG-SCFC(VG-SCFC32SGMZA)
      Value
      1
      Performance
      1
      Design
      1
      Features
      1
      Response from Samsung:
      Samsung Brand Ambassador

      AnnW, Items shipped from Samsung.com or the Shop Samsung App can be returned within 15 days of delivery from your My Orders page. Once a return is requested, you will have an additional 15 days to return the product(s) to us. For more about our return policy, please see the following link: https://order-help.us.samsung.com/hc/en-us/articles/360057028614-What-is-Samsung-s-return-policy If you'd like to reach out, you can reach Samsung Support at: 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ~ Samsung Pro

    8. Ordinary average guy
      1
      Color: Modern White
      Color: Modern White
      1

      I see Samsung replying with "Please know the 2025 Frame Pro TV is only compatible with 2025 model year Bezels" on several reviews. Where is this clearly stated when purchasing the bezel? Why did I have to find out AFTER I purchased the product and tried to install it on my 75" Frame Pro, but the hole on the bottom is not large enough for the sensor on the bottom of the TV? Samsung - please update the product descriptions to clearly state if they are for the Frame or the Frame Pro!! Do not hide this fact in the specs section via model numbers!

      Helpful?
      Originally posted on75" The Frame Customizable Bezel - Modern White(VG-SCFA75WTBZA)
      Value
      1
      Design
      1
      Response from Samsung:
      Samsung Brand Ambassador

      Ordinary average guy, Thank you for sharing your experience with the Customizable Bezel. Compatible models are listed under the Specs section of the bezel's product page. Samsung's support team is also available to help answer any compatibility questions you may have. You can give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ~ Samsung Pro