My bezel arrived broken to literal pieces. I've never received anything so damaged in my life. The packaging was perfectly fine outside and inside. It makes no sense. I've been on the phone for hours with Samsung and they will not help me since this was discovered 5 days past delivery date. I've purchased a brand new washer, dryer, 2 frame TVs, etc from Samsung direct and will NEVER purchase with them again!
annoyed, Thank you for sharing your experience with the Frame Customizable Bezel. I'm sorry to hear that your bezel was damaged. Please see below for information on returns from Samsung.com or the Shop Samsung App. Items shipped from Samsung.com or the Shop Samsung App can be returned within the Return Window. The standard Return Window is within 15 days of delivery and can be viewed on the My Orders page. Once a return is requested, there are an additional 15 days to return the product(s) to us. Please note: Anything received damaged, defective, or otherwise non-functioning must be reported within 5 days of the delivery or 2 days after installation (whichever is later) to be eligible for return under this return policy. The Return Window for Samsung.com or Shop Samsung App purchases will begin once delivery, or installation, is complete. Defective devices may still be subject to Standard Limited Warranty eligibility. For more about our return policy, please see the following link: https://order-help.us.samsung.com/hc/en-us/articles/360057028614-What-is-Samsung-s-return-policy For any additional questions, please reach us via Facebook, Chat with us on the Samsung website, or call us at 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week. ~ Samsung Pro