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Akamai
75 Inch The Frame Custom Bezel - Modern WhiteMagnetic Attachment | Easy Install | Premium Finish $199.99
VG-SCFF75WTBZA
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Reviews

75 Inch The Frame Custom Bezel - Modern White

3.1

Recommended by 25% of customers.

Features2.0
Performance2.0
Design1.8
Value3.6
11 Reviews
Filters (0)11 Reviews
  1. annoyed
    1
    Color: Essential White
    Color: Essential White
    1

    My bezel arrived broken to literal pieces. I've never received anything so damaged in my life. The packaging was perfectly fine outside and inside. It makes no sense. I've been on the phone for hours with Samsung and they will not help me since this was discovered 5 days past delivery date. I've purchased a brand new washer, dryer, 2 frame TVs, etc from Samsung direct and will NEVER purchase with them again!

    Helpful?
    Value
    1
    Performance
    1
    Design
    1
    Features
    1
    Response from Samsung:

    Samsung Brand Ambassador

    annoyed, Thank you for sharing your experience with the Frame Customizable Bezel. I'm sorry to hear that your bezel was damaged. Please see below for information on returns from Samsung.com or the Shop Samsung App. Items shipped from Samsung.com or the Shop Samsung App can be returned within the Return Window. The standard Return Window is within 15 days of delivery and can be viewed on the My Orders page. Once a return is requested, there are an additional 15 days to return the product(s) to us. Please note: Anything received damaged, defective, or otherwise non-functioning must be reported within 5 days of the delivery or 2 days after installation (whichever is later) to be eligible for return under this return policy. The Return Window for Samsung.com or Shop Samsung App purchases will begin once delivery, or installation, is complete. Defective devices may still be subject to Standard Limited Warranty eligibility. For more about our return policy, please see the following link: https://order-help.us.samsung.com/hc/en-us/articles/360057028614-What-is-Samsung-s-return-policy For any additional questions, please reach us via Facebook, Chat with us on the Samsung website, or call us at 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week. ~ Samsung Pro

  2. Tb76
    • Incentivized review
    5
    Reviewed in the Florida
    Color: Phantom Brown
    Color: Phantom Brown
    5

    Looks good fit is good enhances the overall look of the frame tv

    I recommended this product.
    Helpful?
    Value
    5
    Performance
    5
    Design
    5
    Features
    5
  3. TKSTL
    1
    Reviewed in the Missouri
    Color: Essential White
    Color: Essential White
    1

    When installed, the product will not join together properly. Won’t meet flush at all corners. Enclosed “holders”, provide no help either, the corner pieces do not snap in, they usually fall off on the floor within moments. Engaged with Samsung customer “service”. Not helpful as apparently you have 2 weeks to report a warranty claim for defective parts. Want to take a $200 gamble with your money, then buy this product. Samsung will not stand behind it by way of replacement or refund.

    Helpful?
    Value
    1
    Performance
    1
    Design
    1
    Features
    1
    Response from Samsung:

    Samsung Brand Ambassador

    TKSTL, Thank you for sharing your experience with the customizable bezel. Please see below for further help with installation: 1. Each bezel piece is labeled, so you'll know where to attach them. 2. Line up each piece with the corresponding side of the TV, and then slide them into place. It's usually easier to start with the bottom and top bezel pieces first, and then put on the sides. 3. The bezel pieces are magnetic and will attach instantly. Each piece should be flush once attached. Be sure to use the corner snaps to secure the pieces in place. 4. To remove the bezel, gently hold one piece and slide it off of The Frame TV. Repeat this for all four bezel pieces. You can watch the following video to see the full installation process, including inserting the provided clips to close seams. https://www.youtube.com/watch?v=2LaMtPjLRb0 In addition, please see below for information on returns from Samsung.com or the Shop Samsung App. Items shipped from Samsung.com or the Shop Samsung App can be returned within the Return Window. The standard Return Window is within 15 days of delivery and can be viewed on the My Orders page. Once a return is requested, there are an additional 15 days to return the product(s) to us. Please note: Anything received damaged, defective, or otherwise non-functioning must be reported within 5 days of the delivery or 2 days after installation (whichever is later) to be eligible for return under this return policy. The Return Window for Samsung.com or Shop Samsung App purchases will begin once delivery, or installation, is complete. Defective devices may still be subject to Standard Limited Warranty eligibility. For more about our return policy, please see the following link: https://order-help.us.samsung.com/hc/en-us/articles/360057028614-What-is-Samsung-s-return-policy For any additional questions, please reach us via Facebook, Chat with us on the Samsung website, or call us at 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week. ~ Samsung Pro

  4. Luv2Shop
    1
    Color: Beige Wood
    Color: Beige Wood
    1

    Dealing with Samsung with this whole order has been nothing short of frustrating. After my order was placed they said it was delayed. No clarification. What's the delay? I call to get clarification. After 10 minutes of getting "verified" who I was and what my order was, being placed on hold, all they could come up with was that there is a "delay". Most inefficient phone call of my life. Truly regretting my decision to go with Samsung.

    Helpful?
    Response from Samsung:

    Samsung Brand Ambassador

    Luv2Shop, We appreciate you sharing your experience with Samsung Support. Your input is invaluable in our continuous pursuit of delivering the best in product and customer experience, and we'll be sure to pass this along to our internal teams. Should you ever have questions or need help with your Customizable Bezel upon arrival, Samsung is here for you. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Pro

  5. Lovely
    • Incentivized review
    5
    Color: Essential White
    Color: Essential White
    5

    THE best choice for aa high quality bezel frame. This is the best looking !

    Helpful?
    Value
    5
  6. Chris
    1
    Color: Beige Wood
    Color: Beige Wood
    1

    This does not fit 2025 65 Frame pro as listed in specs. 65 Frame has wider infrared/power switch on bottom right then standard 65 Frame tv.

    Helpful?
    Design
    1
    Response from Samsung:

    Samsung Brand Ambassador

    Chris, I’m sorry to hear of the issues you’re having with your Frame Customizable Bezel. Please give us the opportunity to better assist with this by reaching Samsung Support at: 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ~ Samsung Pro

  7. Love2Shop
    • Incentivized review
    5
    Color: Essential White
    Color: Essential White
    5

    Product has great features we enjoy using it daily.

    Helpful?
    Value
    5