65 Inch Class Neo QLED QN1EF4K Samsung Vision AI Smart TV (2025)

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QN65QN1EFAF / QN65QN1EFAFXZA
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    Neo QLED 4K QN1EF Online Exclusive

    Out of stock

    Motion Xcelerator 144Hz | 4K AI Upscaling | NQ4 AI Gen2 Processor | Freesync Premium

    Neo QLED 4K QN70F

    Motion Xcelerator 144Hz | 4K AI Upscaling | NQ4 AI Gen2 Processor | Freesync Premium Pro

    Neo QLED 4K QN80F

    Motion Xcelerator 144Hz | 4K AI Upscaling | NQ4 AI Gen2 Processor | Dolby Atmos

    Neo QLED 4K QN90F

    Motion Xcelerator 165Hz | 4K AI Upscaling Pro | NQ4 AI Gen3 Processor | Glare Free
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    55"

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    65 Inch Class Neo QLED QN1EF4K Samsung Vision AI Smart TV (2025) $1,699.99
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    Highlights
    NQ4 AI Gen2 Processor
    NQ4 AI Gen2 Processor
    Motion Xcelerator 144Hz
    Motion Xcelerator 144Hz
    Quantum Matrix Technology Slim
    Quantum Matrix Technology Slim

    Step up to bold contrast and brilliant picture

    Take full advantage of Samsung Vision AI¹ with enhanced picture and sound quality,² plus personalized experiences. And with access to free, premium channels, there's always something great to watch.³

    ¹Samsung Vision AI and associated features vary by 2025 TV model (not available on Q6F, Crystal and select special models). Al Upscaling utilizes Al-based formulas. See individual TV model specifications for details.
    ²Utilizes AI-Based formulas to upscale to 4K resolution. Resulting picture may vary based on source content.
    ³Samsung Account required for network-based smart services, including streaming apps and other smart features. A computer, mobile or other device may be necessary to create/log in to Samsung Account (free to download and create). Without Account log in, only external device connections (e.g., via HDMI) and terrestrial/over-the-air TV (only for TVs with tuners) available. Channels may vary by location and are subject to change. UI is subject to change without prior notice.

     

    Samsung NQ4 AI Gen2 Processor, Motion Xcelerator 144Hz, Quantum Matrix Technology Slim and AirSlim.

    Key features at a glance

    Advanced processing powers AI-enhanced 4K clarity

    NQ4 AI Gen2 Processor

    Uses AI with the power of 20 neural networks to enhance picture quality of your content to 4K and
    > optimizes sound for superb performance in everything you watch.²

    1 pixel black line

    ²Utilizes AI-Based formulas to upscale to 4K resolution. Resulting picture may vary based on source content.

     

    Samsung NQ4 AI Gen2 Processor has up to 2 times faster GPU, 40% faster CPU than the 2025 QLED Q4 AI Processor.

     

     

     

    * Viewing experience may vary according to types of content and format.* Upscaling may not apply to PC connection and Game Mode.

    Brings smooth motion to sports and tear-free gaming

    Motion Xcelerator 144Hz

    Experience smooth visuals and elite speeds for VRR gaming at up to 4K 144Hz.⁴

    2 race cars are racing on a track. 1 looks clearer than the other and is going faster.

    ⁴4K 144Hz is only available with PC connected games that support such specifications (PC graphic card required). Performance may vary.

    Enhanced details come to life with Mini LED lighting

    Quantum Matrix Technology Slim

    Discover the sharp and accurate contrast of Neo QLED enabled by precision-controlled Mini LEDs. This innovative lighting technology ensures that every scene is displayed with stunning clarity.

    A TV backlight and screen are separated out, with the backlight illuminating the screen to depict a vivid scene of a forest.

    Sleek and slim design for a low-profile

    AirSlim

    This TV blends right into your wall with a slim design and brings clutter-free minimalism to any room.

     

    With Color Booster Pro OFF, the colors on screen looks dull. With Color Booster Pro ON, the same scene looks more vivid.

    A world of vibrant colors enhanced by AI*

    Color Booster Pro

    Experience vibrant and dynamic colors as AI analyzes each scene and enhances the hues for a more vibrant viewing experience.²

    ²Utilizes AI-Based formulas to upscale to 4K resolution. Resulting picture may vary based on source content.

    Elephants are walking around in a wide field. The scene after applying HDR 10+ ADAPTIVE/GAMING technology is much brighter and crisper than the SDR version.

    Experience 4K content with rich colors and nuanced details

    Neo Quantum HDR

    Reveal hidden details with bold brights and inky blacks in each scene. The NQ4 AI Gen2 processor analyzes each scene to improve brightness for a more dynamic picture.⁵

    ⁵Compared to SDR (Standard Dynamic Range)

    TV shows scene enhanced by HDR, spotlighting areas that show the brighter highlights, clearer details and vibrant colors.

    Transform content to HDR-like quality

    Auto HDR Remastering

    Transforms SDR content to HDR-like quality for bright highlights, vibrant colors, and clear details.

    Real Depth Enhancer

    3D-like scenes with AI

    Real Depth Enhancer

    Experience depth and dimension on screen just like you do in real life. For all content, Real Depth Enhancer mirrors how the human eye processes depth by increasing foreground contrast.

    A dog wrapped around a colorful blanket is on display.

    Expert-validated color and skin tones for a realistic picture

    PANTONE Validated

    With color validated by the experts at Pantone, you can be sure colors look realistic and skin tones accurately shown, for a vibrant and true-to-life picture.

    Catch hidden details in dark scenes

    HDR Brightness Optimizer

    Enhances visibility in dark scenes for a richer and more immersive viewing experience,
    especially in rooms with bright sunlight or ambient light.

    AI-powered game optimization*

    AI Auto Game Mode

    Automatically detects the game genre, and optimizes settings for the best gaming experience so you can say goodbye to navigating through menus and jump straight into gameplay.⁶

    ⁶Utilizes AI-Based formulas. AI Auto Game Mode is available for certain console and PC games.

    Game Bar shows various settings that can be changed within the game The First Descendant.

    Fine-tune your game settings as you play

    Game Bar

    A handy, in-game menu for settings like FPS, input lag, minimap zoom, and more. It also lets you apply ultra-wide aspect ratios of 21:9 and 32:9 to expand your view on bigger screens.⁷

    ⁷High speed internet connection, additional gaming service subscriptions, and compatible controller required.  Game Bar UI is subject to change without prior notice.

    Freesync Premium Pro

    Enjoy ultra-smooth, tear-free, low latency HDR  gaming

    Freesync Premium Pro

    Built on AMD FreeSync™ core technology to reduce stutter and screen tearing, FreeSync Premium Pro provides a true HDR gaming experience. It produces exceptional high dynamic range visuals while maintaining low latency for effortlessly smooth gameplay.⁸

    ⁸Only available with PC connected games that support such specifications (PC graphic card required). Performance may vary.

    TV and soundbar work together in perfect harmony

    Q-Symphony

    Unlock more robust, nuanced sound. The TV and soundbar both work together without muting the TV speakers, enhancing the audio experience.¹⁰

    ¹⁰Requires a compatible 2020-2025 Q-Series, S-Series, B750F or B650F soundbar (sold separately). For more information, check soundbar specifications.

    Sound that moves with on-screen action

    Object Tracking Sound Lite

    Feel like you're in the middle of the action with sound that follows objects on screen. When paired with a Samsung soundbar,⁹ TV and soundbar speakers work in sync for more robust, nuanced sound.

    ⁹Soundbar sold separately

    The volume of a TV dialogue increases tocover the sound of a puppy barking in a living room.

    Clear dialogue with AI-powered voice enhancement

    Active Voice Amplifier

    Say goodbye to the rewind and hear crystal-clear dialogue. Our AI processor identifies and amplifies voices above background sounds and even above noises in your room.²

    ²Utilizes AI-Based formulas to upscale to 4K resolution. Resulting picture may vary based on source content.

    An intuitive TV platform with thousands of free TV channels

    Endless Free Content / One UI Tizen

    Stream 2,700+ free channels and 400+ Samsung TV Plus premium channels, on an intuitive smart TV platform.¹¹

    ¹¹Samsung Account required for network-based smart services, including streaming apps and other smart features. Computer, mobile or other device may be necessary to create/log in to Samsung Account (free to download and create). Without Account log in, only external device connections (e.g., via HDMI) and terrestrial/over-the-air TV (only for TVs with tuners) available. Channels may vary by location and are subject to change. UI is subject to change without prior notice. Automatic OS updates based on model year; requires Internet connection.

    A TV screen displays the Samsung Art Store, which shows several different options for paintings.

    Access art from world-famous galleries and artists

    Art Store

    Access a curated collection of art from the world's leading galleries, museums and artists.¹²

    ¹²Samsung Account log-in and Wi-Fi connection are required. Includes free 30 refreshed artworks monthly through Art Store Streams and over 70 ambient content supported complimentary throughout the year. Paid subscription required to enjoy all the art from the Art Store.

    A multi-layered security solution is creating a dome-like enclosure behind a TV that's secured by Knox. The screen features the Samsung Knox emblem. The text Your privacy. Secured. Only on Samsung TV is on display on top.

    Secures personal data with triple-layer protection

    Samsung Knox Security

    Your personal data on your TV is protected by Knox, covering harmful apps, websites, passwords, and safeguards IoT devices connected to your TV.¹³

    ¹³Personal data includes directly input PIN-codes and passwords, and IoT device information shared through the SmartThings app. The latest software is required.

    Essential information for your day

    Daily Board

    Customize your Daily Board with loads of widgets such as Weather, Memo, Music, Tips, and more. Even wake up Daily Board hands-free through voice activation. ¹⁴

    ¹⁴Available widgets subject to change without notice

    Powerful AI features and services, all in one place

    Samsung Vision AI Companion

    Ask your TV anything through AI-enhanced conversation on your TV. Discover your next personalized movie recommendation, your next DIY project, an itinerary for your upcoming road trip, and so much more. With seamless access to AI picture and sound features, AI-powered experiences like Live Translate and Generative Wallpaper,* and AI agents from Copilot and Perplexity, you can do it all from your TV – all in one place.

    *Samsung Vision AI, Vision AI Companion, Bixby and associated features vary by 2025 TV model. See individual TV model specifications for details. Bixby may record inputs and share queries with third-party AI providers. Requires Samsung Account and consent to Viewing Information Service; must be 18 years or older. Accuracy not guaranteed. Check results. Copilot by Microsoft, Perplexity, and other Samsung Vision AI Companion services terms apply and may require account login. Free and subscription-based versions available. User interface subject to change without prior notice. Contextual answers only available on Samsung TV Plus, antenna, and select HDMI content. Generative Wallpaper not available on OLED TVs.

    Smarter Bixby

    Ask your TV anything, Smarter Bixby answers

    Smarter Bixby

    Intelligence begins with a chat. Smarter Bixby¹⁷ understands you and makes it easy and intuitive to find answers to everything through your TV. It recognizes your exact needs, thanks to real time contextual understanding, and intelligently answers anything you ask.

    ¹⁷Smarter Bixby may record inputs and share queries with 3rd party AI providers. Requires Samsung account and consent to Viewing Information Service; must be 18 years or older. Accuracy not guaranteed. Check results.

    Watch your show in the language of your choice

    Live Translate¹⁶

    Enjoy content in your own language. The AI processor identifies the language of your content and instantly translates it, creating subtitles in your preferred language.

    ¹⁶Works with antenna broadcast only. Available languages vary and may require download. Translation accuracy not guaranteed.

    AI Mode

    Settings that intelligently optimize picture and sound

    AI Mode

    The AI processor automatically detects the type of content you're watching and intelligently optimizes the picture so it's tailored perfectly to your tastes. Whether you like bold dynamic color in sports, or a moodier picture for movies, simply select your preferences during setup.¹⁸

    ¹⁸Utilizes AI-Based formulas to upscale. Resulting picture may vary based on source content.

    Adaptive Sound Pro

    Scenic and spatial intelligence for vivid, yet balanced audio

    Adaptive Sound Pro

    Catch every word and enjoy vivid, balanced audio. Our AI processor identifies sounds, and optimizes audio based on your room's acoustics and what you're watching.

    Make your own AI generated on-screen images to match your mood or décor

    Generative Wallpaper

    Choose the keywords that capture the ambiance you want and let the Generative Wallpaper work its magic. AI will provide stunning, one-of-a- kind images that beautifully fit your selection.¹⁹

    ¹⁹The number of generation attempts is limited by user per day.

    Pay attention to your pet, even when you're not there

    Pet Care

    On-device AI detects your dog's barking and alerts you when your pet needs attention. You can also set custom rules to turn on your pet’s favorite content to comfort it while you're away.²⁰

    ²⁰Samsung Account required for network-based smart services, including streaming apps and other smart features. Separate computer, mobile, or other device may be necessary to create/log in to Samsung Account (free to download and create). Without Samsung Account log in, only external device connections (e.g., via HDMI) and terrestrial/over-the-air TV (only for TVs with tuners) are available. Each device must be signed in to same Samsung Account and must have both Wi-Fi. It only works when the TV is turned off. Utilizes AI-based formulas. Camera sold separately.

    Your smart home command center

    SmartThings (Built-in SmartThings Hub & Home Insight)

    Connect and control smart devices through your TV to simplify your day-to-day life with the built in SmartThings Hub. Get notifications about your devices right on screen, including a 3D Map View showing your entire smart home ecosystem at a glance.¹¹

    ¹¹Samsung Account required for network-based smart services, including streaming apps and other smart features. Computer, mobile or other device may be necessary to create/log in to Samsung Account (free to download and create). Without Account log in, only external device connections (e.g., via HDMI) and terrestrial/over-the-air TV (only for TVs with tuners) available. Channels may vary by location and are subject to change. UI is subject to change without prior notice. Automatic OS updates based on model year; requires Internet connection.

     

    Universal Gestures

    Control your TV without having to pick up the remote

    Universal Gestures

    Control your TV with simple hand motions while wearing a Galaxy Watch. Whatever you are busy doing, easily control your TV with intuitive gestures without touching the remote.²¹

    ²¹Available apps and services may vary and are subject to change without notice. Only supported on Galaxy Watch4 and later models, and Wear OS 5 and higher versions. Galaxy Watch sold separately.

    Save energy with intelligent analysis

    AI Energy Mode

    Energy saving made easy with SmartThings. By turning on AI Energy Mode, it also detects surrounding light levels and analyzes usage behaviors to adjust the brightness. Also, it analyzes the content scene-by-scene to subtly adjust brightness where possible, to manage energy consumption.²²

    ²²Energy saving rate may vary by model, size, viewing conditions and type of content.  Products shipped in Eco Mode have some AI Energy Mode functions enabled by default, so energy saving levels when AI Energy Mode is turned on may appear lower compared to Standard Mode. AI Energy Mode does not work with Game Mode.

    Control your TV with your phone

    Quick Remote

    Use your phone to change channels, adjust volume and more. Plus, access key Samsung Tizen TV features such as media and apps.²³

    ²³Requires SmartThings (available with Android OS 10 or later with 3 GB RAM space and Apple iOS 15 or later), Internet or Bluetooth connection and login to TV Samsung Account.

    A woman wears Galaxy Buds, which creates a dome of spatial sound that surrounds her.

    Spatial 3D sound with Galaxy Buds

    360 Audio Mode

    Immerse yourself in the scene with fluid sound from all around. Samsung TVs pair seamlessly with Galaxy Buds to deliver multi-directional 3D audio.²⁴

    ²⁴Galaxy Buds 360 Audio Mode is available with Galaxy Buds2 Pro, Galaxy Buds2, Galaxy Buds Pro, and Galaxy Live, all sold separately.

    Karaoke

    Transform your TV into a karaoke stage

    Karaoke

    Have fun with friends and family with the karaoke feature in Samsung Daily+. You can even connect your phone to use as a mic without separate equipment — your singing setup is already here.²⁵

    ²⁵Requires SmartThings app to be installed on the mobile device and connected via the same Wi-Fi network as the TV set. Mobile mic is compatible only with Galaxy S23 or later models and iPhone 15 & above. You must download the Karaoke app from Tizen to use the Karaoke function. An additional paid subscription is required for this service after 6 months of free use. (Users can access 5 songs per day for free without a subscription.)

    Empowering everyone to enjoy TV with Audio Subtitles

    Audio Subtitles

    Audio Subtitles recognizes text-based subtitles and reads them aloud for you, enhancing your experience and raising accessibility and inclusivity to those with different visual abilities.²⁶

    ²⁶Audio Subtitles may vary according to region, model, viewing conditions and type of content. Audio Subtitles can be supported only with an HDMI output from a set-top box or an OTT box playing content that includes subtitles.

    Audio Subtitles

    Ditch the remote batteries

    SolarCell Remote

    Charges through the embedded solar panels or via USB-C. Its streamlined layout makes navigation easy and includes a built-in mic for voice commands.²⁷

    ²⁷To charge the remote with solar energy, set the TV remote down with the solar panel facing up. If the SolarCell remote is at 0%, USB-C charging is required.

    Close-up of SolarCell Remote’s front and back sides. Buttons are placed on the front, while the back reveals a solar panel.
    Reviews

    65 Inch Class Neo QLED QN1EF

    4.3

    Recommended by 29% of customers.

    Features3.1
    Performance2.9
    Design3.0
    Value4.4
    AI review summary icon

    AI review summary for 65 Inch Class Neo QLED QN1EF

    • The Samsung Neo QLED 4K TV offers impressive picture and sound quality, with many customers praising the crystal-clear, sharp, and cinematic visuals as well as the enhanced audio experience.
    • The TV's versatility in handling various content like streaming, gaming, and music is also highlighted.
    • However, some customers have reported technical issues and concerns about build quality, while others felt the picture quality did not meet their expectations.
    • There were also mixed opinions on the remote control and software performance.

    AI-generated from customer ratings & reviews, and may include incentivized reviews.

    Reviews with images & videos

    130 Reviews
    Filters (0)130 Reviews
    1. Siddhant Sancheti
      2
      Reviewed in the Seattle, WA
      2

      being a loyal samsung customer, I own a lot of samsung devices and applilances, I have been very happy about them. Every time I get excited about the fact when samsung launches their new devices. I ourchase dthis TV under the impression of being a valuable Neo QLED TV like my another TV. I hate to say that when I unbox the TV, the bottom panel was loose from the bottom right corner and is peeling off easily. also the bottom right of the back of the TV seems swollen and not flushing in. The build quality is really very poo...

      Helpful?
      Originally posted on75" Class Neo QLED 4K QN1EF Vision AI Smart TV (2025)
      Value
      2
      Performance
      2
      Design
      1
      Features
      3
      Response from Samsung:
      Samsung Specialist

      Hi, We’re sorry to hear that your TV arrived with damage. While every unit is packaged carefully for transit, incidents can still occur during handling and delivery. Please reach out to our support team as soon as possible so we can review your case and guide you through the steps to get this resolved quickly. At your earliest convenience, please contact us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for: • Live Chat • Manuals, Software, & Warranty Info • Creating a Service ticket ~ Samsung Specialist

    2. ASIK
      1
      Reviewed in the Metuchen NJ
      1

      I bought the 85" Samsung tv, set on my console and in 3 days the leg broke down, TV crashing and ended with broken screen. Legs not strong, and Samsung refused to repair it because Samsung care does not cover it. I am not in market shopping fir a new TV, but definitely not a Samsung

      Helpful?
      Originally posted on55" Class Neo QLED 4K QN1EF Vision AI Smart TV (2025)
      Value
      2
      Performance
      1
      Design
      1
      Features
      3
      Response from Samsung:
      Samsung Specialist

      ASIK, Thank you for sharing your concerns. Please know that the QN1EF TV's stand was solidly designed and extensively tested for stability. If it seems wobbly or looks crooked, please ensure the legs are installed correctly: “R” on the right, “L” on the left. The legs should slant outward toward the edges of the TV, and you should hear a “click” once they’re fully inserted. Samsung’s limited warranty covers manufacturer defects, but does not extend to damage during delivery, installation, or improper handling. You can find more details by entering your model number here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty Should you have further questions or concerns, please reach Samsung Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for: • Live Chat • Manuals, Software, & Warranty Info • Creating a Service ticket ~ Samsung Specialist

    3. boodi
      1
      Reviewed in the tx
      1

      they are cheating customer, promised 10% for any TV and got my mobile number now after 3 hrs chating with customer care trying all combination denied it. case number #297696524 . Promocode I got in my cell said any TV.

      Helpful?
      Originally posted on75" Class Neo QLED 4K QN1EF Vision AI Smart TV (2025)
      Value
      1
      Performance
      1
      Design
      1
      Features
      1
      Response from Samsung:
      Samsung Specialist

      Hi boodi, Thank you for sharing your concerns. We’ll be escalating your case to our service teams for further review and appreciate your patience as we investigate. If you’d like to speak with someone directly in the meantime, please have your ticket number handy and call us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website. ~ Samsung Specialist

    4. MrDG2009
      • Incentivized review
      1
      1

      I’m so disappointed with Samsung. After 4 days received this TV. The back panel is lifting along the side, creating a noticeable gap. It appears the adhesive has failed, and the back cover is separating from the main body. This is very disappointing, especially considering the reputation of Samsung for quality and reliability.

      Helpful?
      Originally posted on85" Class Neo QLED 4K QN1EF Vision AI Smart TV (2025)
      Value
      1
      Response from Samsung:
      Samsung Specialist

      MrDG2009, We’re very sorry to hear your TV arrived with damage upon opening and setup. Even when a TV is double-boxed and the outer packaging appears intact, damage can still occur during transit if the unit isn’t kept upright or handled properly - such as being laid flat or tilted during delivery. If your TV was ordered directly from Samsung.com and the damage occurred during delivery, you can initiate a return on our website by selecting Support (upper right corner) or by scrolling to the bottom of the home page and clicking Order Support. For order-related questions, please call 1-855-726-8721. For product-related support, contact us at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or reach a LiveChat agent through the Support link on our website. ~ Samsung Specialist

    5. Dangerous
      • Incentivized review
      5
      Reviewed in the Miami Fl
      5

      Clarity is uncomperable resolution is excellent and it shines in brightness.

      I recommended this product.
      Helpful?
      Originally posted on85" Class Neo QLED 4K QN1EF Vision AI Smart TV (2025)
      Value
      5
      Performance
      5
      Design
      5
      Features
      5
    6. Hania
      1
      Reviewed in the Pennsylvania
      1

      DO NOT BUY TV FROM SAMSUNG. Bought this tv and it was delivered at the end of October. Worked for about 2 weeks and then stopped working- no picture. Contacted Samsung support. They sent technician to our home a week later. Told screen needed replaced. Would take another week for the part. Contacted customer support regarding replacement or refund since tv was defective. Spoke to multiple people repeating the issue. Requested a refund or replacement. Told since this happened a few days after their 2 week policy for refund/r...

      Helpful?
      Originally posted on75" Class Neo QLED 4K QN1EF Vision AI Smart TV (2025)
      Value
      1
      Performance
      1
      Design
      1
      Features
      1
      Response from Samsung:
      Samsung Specialist

      Hania, We appreciate you sharing your concerns. Please note that if your delivery or installation was signed for and damage or a defect is discovered afterward, it must be reported within 5 days of delivery (or within 2 days of installation if purchased on Samsung.com) - whichever is later - to remain eligible for return under our policy. For Samsung.com or Shop Samsung App purchases, the return window begins once delivery and/or installation is complete. Devices with defects may still be eligible under the Standard Limited Warranty. You can read more about our return policy here: https://order-help.us.samsung.com/articles/returns-refunds/what-is-samsungs-return-policy/669e3173cd7d5a05a5318406 Our Product Support team is available to assist with troubleshooting, repair, and warranty options. You can reach them here: https://www.samsung.com/us/support/contact/ If you have any further questions, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat support is also available through the ‘Support’ link on our website. ~ Samsung Specialist

    7. Glama2six
      • Incentivized review
      5
      5

      I am so happy I decided to purchase a much larger TV from a brand that always delivers quality entertainment. The picture is so sharp I have jumped and scared because I caught what I thought was someone behind me! This happens pretty regularly, lol. All the extra features like subtitles. I am hard of hearing and have to wear glasses for distance. No glasses needed for this big boy. Subtitles has always been something I must have. Try it with a scary movie. It subtitles the whispers and other sounds that are not audible even when I watch with my adult daughter. Now she says dang you now I watch everything with close...

      Helpful?
      Originally posted on75" Class Neo QLED 4K QN1EF Vision AI Smart TV (2025)
      Value
      5
    8. Disappointed4Christmas
      1
      Reviewed in the Port Huron Twp. Michigan
      1

      I loved this TV until it didn't work anymore about 13 days in this fragile egg shell of a TV is broken the screen cracked Samsung told me that I'm on my own independent television repair company quoted me 1350 to replace the screen Samsung you need to make more durable screens that don't crack instantly as soon as something touches it. While it was my fault that TV got damaged I really was hoping that Samsung would step up and help out but they did not. Super disappointed. I was going to buy another one but I'm so disa...

      Helpful?
      Value
      1
      Performance
      1
      Design
      1
      Features
      4
      Response from Samsung:
      Samsung Specialist

      Hi, We’re sorry to hear about the crack that developed on your screen. While we understand this is frustrating, it’s important to note that screen cracks do not occur spontaneously. In most cases, some form of physical impact - however minor or unintentional - at just the right angle can result in this type of damage. As this type of damage is not the result of a manufacturing defect, it is not covered under warranty. Our warranty applies only to defects in materials or workmanship encountered during normal, noncommercial use. You can read more about our warranty by entering your model here: https://www.samsung.com/us/support/warranty/ For further questions or concerns, please contact Samsung Customer Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for: • Live Chat • Manuals, Software, & Warranty Info • Creating a Service ticket ~ Samsung Specialist

    1Samsung Vision AI features vary by model; see product specifications on Samsung.com for more info
    2Utilizes AI-Based formulas to upscale to 4K resolution. Resulting picture may vary based on source content.
    3Samsung Account required for network-based smart services, including streaming apps and other smart features. A computer, mobile or other device may be necessary to create/log in to Samsung Account (free to download and create). Without Account log in, only external device connections (e.g., via HDMI) and terrestrial/over-the-air TV (only for TVs with tuners) available. Channels may vary by location and are subject to change. UI is subject to change without prior notice.
    44K 144Hz is only available with PC connected games that support such specifications (PC graphic card required). Performance may vary. The Frame 50" and 43" have Motion Xcelerator (60Hz).
    5Compared to SDR (Standard Dynamic Range)
    6Utilizes AI-Based formulas. AI Auto Game Mode is available for certain console and PC games.
    7High speed internet connection, additional gaming service subscriptions, and compatible controller required.  Game Bar UI is subject to change without prior notice.
    8Only available with PC connected games that support such specifications (PC graphic card required). Performance may vary.
    9Soundbar sold separately
    10Requires a compatible 2020-2025 Q-Series, S-Series, B750F or B650F soundbar (sold separately). For more information, check soundbar specifications.
    11Samsung Account required for network-based smart services, including streaming apps and other smart features. Computer, mobile or other device may be necessary to create/log in to Samsung Account (free to download and create). Without Account log in, only external device connections (e.g., via HDMI) and terrestrial/over-the-air TV (only for TVs with tuners) available. Channels may vary by location and are subject to change. UI is subject to change without prior notice. Automatic OS updates based on model year; requires Internet connection.
    12Samsung Account log-in and Wi-Fi connection are required. Includes free 30 refreshed artworks monthly through Art Store Streams and over 70 ambient content supported complimentary throughout the year. Paid subscription required to enjoy all the art from the Art Store.
    13Personal data includes directly input PIN-codes and passwords, and IoT device information shared through the SmartThings app. The latest software is required.
    14Requires SmartThings (available with Android OS 10 or later with 3 GB RAM space and Apple iOS 15 or later), Internet or Bluetooth connection and login to TV Samsung Account
    15Galaxy Buds 360 Audio Mode is available with Galaxy Buds2 Pro, Galaxy Buds2, Galaxy Buds Pro, and Galaxy Live, all sold separately.
    16To charge the remote with solar energy, set the TV remote down with the solar panel facing up. If the SolarCell remote is at 0%, USB-C charging is required.