Samsung SpecialistHi jtwe,
We appreciate you sharing your concerns. Please note that if your delivery or installation was signed for and damage or a defect is discovered afterward, it must be reported within 5 days of delivery (or within 2 days of installation if purchased on Samsung.com) - whichever is later - to remain eligible for return under our policy. For Samsung.com or Shop Samsung App purchases, the return window begins once delivery and/or installation is complete. Devices with defects may still be eligible under the Standard Limited Warranty.
You can read more about our return policy here: https://order-help.us.samsung.com/articles/returns-refunds/what-is-samsungs-return-policy/669e3173cd7d5a05a5318406
Our Product Support team is available to assist with troubleshooting, repair, and warranty options. You can reach them here: https://www.samsung.com/us/support/contact/
If you have any further questions, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat support is also available through the ‘Support’ link on our website.
~ Samsung Specialist