- Incentivized review
Purchase a new 65" Samsung Crystal TV from Walmart it May. I unpacked it and mounted it with a wall mounted kit above my mantle. The TV has blue bleeding lines from left to right across the top. I spoke to a representative on the chat line to get it fixed and texted him pictures of the screen. He informed me that the factory warranty would not cover it because he thought it had been dropped. No one dropped the TV. It has no damage. I was told to take it back to Walmart. He could not guarantee me that it wasn't damaged durin...
Hi Dale, We’re sorry to hear that your Samsung TV arrived damaged, and we appreciate you letting us know. Since delivery-related concerns are handled by the retailer, we recommend contacting Walmart directly for assistance with correcting the issue. If you have questions about using or setting up your TV once the matter is resolved, please reach out to Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or visit our website for LiveChat. ~ Samsung Advisor