Samsung Care+ (SC+) Service Plan Terms and Conditions
This is a Service Contract and not a contract of insurance.
THIS SERVICE CONTRACT IS SUPPLEMENTARY TO THE MANUFACTURER'S WARRANTY, BUT PROVIDES ADDITIONAL BENEFITS DURING AND AFTER THE TERM OF THE MANUFACTURER'S WARRANTY. EVENTS COVERED BY THE MANUFACTURER DURING THE MANUFACTURER'S WARRANTY PERIOD ARE NOT COVERED UNDER THIS SERVICE CONTRACT.
THIS SERVICE CONTRACT IS APPLICABLE TO COVERED DEVICES PURCHASED OR RECEIVED ON CONTRACT AS FROM 1 AUGUST 2019.
"You/Your" means the owner of the Plan Device under this Service Contract.
Service Contract Administrator
The Service Contract Administrator is IUA Business Solutions (Pty) Ltd which is the entity responsible for the administration of this Service Contract.
The Service Contract ("Plan")
This Service Contract governs the hardware repair services provided to You by Samsung Electronics South Africa (Pty) Ltd ("Samsung") in relation to Your Samsung product ("Plan Device") purchased from Samsung or its nominated points of sale offering the Plan and listed on Your confirmation document ("Plan Confirmation").
If You do not register for the Plan at the time of purchase of the Plan Device, You will still enjoy a 30 day registration period in which You may register Your Plan Device for the SC+ benefit. If during this 30 day period You do not register for the Plan, then You will not be eligible for the SC+ benefit.
When Plan Commences and Ends
The Plan must be purchased within the first 30 days from date of purchase of Your Plan Device or in the event that You receive Your Plan Device by way of contract with a network operator, You must apply within the first 30 days from the date of commencement of the contract. The Plan begins retroactively from the date of purchase of Your Plan Device or date of commencement of Your contract ("Commencement Date"). The Plan ends a maximum of twenty-four (24) months from the Commencement Date ("Plan Term"). Your Plan Confirmation will be sent to You via email. The terms of this Plan, the original sales receipt for Your Plan and the Plan Confirmation are each part of Your Service Contract. A separate Plan must be purchased for each Plan Device.
What is covered
Samsung Care+ (SC+)
If during the Plan Term You notify Samsung that the Plan Device has suffered a screen damage and/or back glass damage caused by an unexpected and unintentional external event (e.g. device drop) that arises during Your normal daily usage of the Plan Device ("Accidental Damage"), Samsung will, subject to the payment of the Repair Fee, repair the damaged screen and/ or back glass and will replace the battery, using new and original Samsung parts (known as a "Repair"). Samsung's obligations to You in terms of this Service Contract will expire or will be entirely fulfilled before the end of the Plan Term when Samsung has provided to You two (2) Repairs, as a result of claims. The Repair frequency is limited to one (1) Repair for each twelve (12) month period of the twenty-four (24) month Plan Term. Repairs and battery replacement only applies to an operational or mechanical failure caused by Accidental Damage. Repairs do not include operational or mechanical failure due to normal wear and tear, theft, misplacement, reckless, abusive, wilful or intentional conduct associated with handling and use of the Plan Device, and any other act not covered by the Plan.
Covered Plan Devices:
Galaxy Note Series
Note 10+, Note 10, Note 10 Lite, Note 9 and Note 8
Galaxy S Series
S10+, S10, S10e, S9+, S9, S8+, S8
Galaxy A Series
A80, A71, A70, A51, A50, A30s, A30, A20, A10s, A10
In addition to the Service Plan Fee, You will pay a further Repair Fee in the following sum for each screen repair claim, in respect of the following Plan Device models:
You may be asked to provide a detailed explanation of where and when the Accidental Damage occurred. A Repair will be denied if You fail to pay the Repair Fee and/or the Service Plan Fee or fail to provide information relating to the Accidental Damage when asked.
You have 30 days from the date that You hand in Your Plan Device to be repaired, to pay the Repair Fee. If the Repair Fee is not paid within this 30 day period Your screen repair claim will be forfeited.
Note 10+, Note 10, Note 10 Lite, Note 9, Note 8
S10+, S10, S10e, S9+, S9, S8+, S8
A80, A71, A70, A51, A50
A30s, A30, A20, A10s, A10
This Service Contract will commence and take effect immediately on the date of purchase of the Plan Device, or in the event that the Plan Device is obtained by You by way of contract with a network operator the Service Contract will commence and take effect immediately on the date the contract was concluded between You and the network operator. The Service Contract will endure for a maximum period of 24 months and terminate upon the expiration of the 24 month period (which expiration or end date will be confirmed on the Plan Confirmation Document) or until cancelled by either You or Samsung.
Service Plan Fee
Means either the once off fee paid upfront by You or the monthly fee paid by You over the 24 month period (the amounts of which are set out on the Samsung website) in exchange for the services provided under this Service Contract. The Service Fee may be paid in one lump sum via online payment or in monthly payments via debit order.
What is not covered
Samsung Care+ (SC+) repairs are restricted to Plan Devices purchased from Samsung or any authorized sales distributor. Plan Devices purchased second hand or from countries outside of South African borders are not eligible for SC+.
The Plan does not apply to installation, removal or disposal of the Plan Device, or providing substitute devices while the Plan Device is being serviced.
The Plan does not include or make any provision for a loan device whilst the Plan Device is being assessed or repaired.
The Plan does not apply to damage caused to a device that is not the Plan Device.
This Plan does not cover abuse or misuse of the Plan Device.
This Plan does not cover damages caused to the Plan Device by fire, earthquake or other external causes of damage.
This Plan does not cover operating the Plan Device outside the permitted or intended uses described by the manufacturer.
The Plan does not apply to a Plan Device with a serial number that has been altered, defaced or removed, or a Plan Device has been modified to alter its functionality or capability without the written permission of the manufacturer.
The Plan does not apply to a Plan Device that is lost or stolen.
The Plan does not apply to cosmetic damage to the Plan Device, including but not limited to scratches and dents that does not otherwise prevent the functionality of the Plan Device.
The Plan does not provide preventative or other maintenance on the Plan Device.
The Plan does not apply to defects and/ or damage caused by normal wear and tear or which are due to normal aging of the Plan Device.
The Plan does not apply to the battery performance of the Plan Device but the battery will be replaced if the screen is replaced.
Any claim for Repair under this Plan is subject to an internal validity assessment at an Authorised Samsung Service Centre.
The Plan applies to front and/or back glass damage only, i.e. LCD, back cover glass only. Any other parts requiring replacement or repair, to return the Plan Device to manufacturing standards is payable by You.
Any other damage to the Plan Device identified or arising during the Repair process is payable by You.
Delays and consequential loss
Samsung will exercise reasonable efforts in providing the service under this Service Contract, but will not be liable for any damages arising out of delays; and in no event, will Samsung be liable for any indirect and/or consequential damages whatsoever.
The Plan does not include Technical Support.
How to obtain Repair Support
To obtain this SC+ Repair Support, You can contact the Samsung Customer Care on (0860 726 7864) and/or deliver the Plan Device to a Samsung Authorized Service Centre (to find the nearest ASC refer to www.samsung.com/za/support/service-centre/). You need to keep Your Plan Confirmation document and the original sales receipt for Your Plan Device or copy of Your contract concluded with the network operator, as such documentation will be required if there is any question as to Your eligibility for Repairs.
To receive support under the Plan, You agree to comply with each of the terms listed below:
You will provide Your Plan Confirmation document and a copy of Your Plan Device's original proof of purchase or copy of Your contract concluded with the network operator, if requested.
You will provide information about the Accidental Damage event involving the Plan Device.
You will respond to all requests for information, including but not limited to the Plan Device's serial number and model.
You will follow the instructions Your Administrator gives You, including but not limited to refraining from booking in products and accessories at the Samsung ASC Authorised Service Centre under this Plan that are not subject to a Repair.
You will ensure that Your Service Fee is paid up to date and no balance is outstanding and if You fail to do so You will not be entitled to the Repair.
Your Repair Fee must be paid within 30 days of Your Plan Device repair submission to the repair centre or Your right to receive Repairs will lapse.
Ineligible for repairs
This Service Contract does not provide any repair or service for devices held in inventory or devices held as Your stock in trade. This Service Contract is only available for new communications Plan Devices under manufacturer's warranty.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SAMSUNG AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER OF THE PLAN DEVICE FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF DATA OR ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM SAMSUNG'S OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. THE LIMIT OF SAMSUNG'S AND ITS EMPLOYEES' AND AGENT'S LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THE ORIGINAL PRICE PAID FOR THE PLAN. SAMSUNG SPECIFICALLY DOES NOT WARRANT THAT IT WILL BE ABLE TO REPAIR THE PLAN DEVICE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, IT WILL MAINTAIN THE CONFIDENTIALITY OF DATA, OR THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE.
You may cancel this Plan at any time for any reason by giving Samsung 20 business days' notice in writing of Your intention to do so. If You decide to cancel this Plan, You must contact the Administrator in writing with Your Plan Number. You must send a copy of the Plan's original proof of purchase with Your notice of cancellation. Unless local law provides otherwise, if You cancel within thirty (30) days of receipt of this Plan, You will receive a full refund of the original purchase price less the value of any service provided to You under the Plan as at the date of cancellation. If You cancel more than thirty (30) days after Your receipt of this Plan, You will receive a pro rata refund of the original purchase price less the value of any service provided to You under the Plan as at the date of cancellation, based on the percentage of the unexpired Plan Term from the Plan's date of purchase. Samsung may cancel the Plan 20 business days after giving written notice to you of a material failure by you to comply with the Plan. Samsung may further cancel this Plan for fraud or material misrepresentation on 20 business days' notice to You.
Samsung is not obligated to renew this Plan.
If Samsung does offer to provide a further Plan, it will determine the price, period and the terms governing such further Plan.
In the event that Samsung elects to offer to provide a further Plan, Samsung will give You at least forty (40) business days' written notice prior to the end of the Plan Term, which notice will set out the new terms of the further Plan and the Service Fee and Repair Fee applicable to the further Plan.
This Service Contract is not transferable by You.
What you must do
In order to keep this Service Contract in force during the Plan Term, You must maintain the Plan Device in accordance with the service requirements set forth by the manufacturer's specifications, including cleaning and maintenance. It is Your responsibility to protect the Plan Device from further damage and comply with the owner's manual. You must notify the Service Contract Administrator in writing if Your address changes or if You have purchased a new Plan Device.
General Terms and conditions
Samsung is not responsible for any material failures or delays in performing under the Plan that are due to events outside Samsung's reasonable control.
We will not perform preventative or other maintenance on the Plan Device under the Plan.
This Plan is offered and valid only in South Africa.
The terms of the Plan, including the original sales receipt of the Plan and the Plan Confirmation, prevail over any conflicting, additional, or other terms of any purchase order or other document.
There is no informal dispute settlement process available under this Plan.
For Samsung Care+ customer support and queries, please contact:
031 570 7620 or 0860 100 111