TERMS & CONDITIONS FOR THE SAMSUNG SUPERIOR SERVICE CAMPAIGN COMPETITION


Please read these Competition terms and conditions (“Terms and Conditions”) carefully. Participation in this Competition will constitute your agreement to comply with these Terms and Conditions. If you do not agree with these Terms and Conditions, please do not participate in this Competition. Please refer to this website for the current Terms and Conditions for this Competition. http://www.samsung.com/za/offer/.


All participants during the term of this Competition agree to be bound by the following terms and conditions:


  • 1.
    Competition:
    • Samsung Superior Service Campaign Competition (“Competition”). The promoter of the Competition is Samsung Electronics South Africa (Proprietary) Limited, Registration number: 1994/003872/07 and/or its agencies ("Organiser").

  • 2.
    Competition Period:
    • 2.1
      The Competition will run from 26th October (17h00) to 30th October 2017 (17h00) (“the Competition Period”).
    • 2.2
      The Competition Period may be extended or curtailed at the discretion of the Organiser.

  • 3.
    Who may enter:
    • 3.1
      All participants must:
      1. a.
        Be citizens of the Republic of South Africa and/or a legal residents of the aforesaid country;
      2. b.
        must be currently residing in the Republic of South Africa at the date of the commencement of the Competition Period; and
      3. c.
        must be a natural person and be at least 18 (eighteen) years old at the date of the commencement of the Competition Period.
    • 3.2
      Participation in this Competition excludes the Organiser, their directors, members, partners, employees, agents, consultants, any other person who directly or indirectly controls or is controlled by them or any supplier of goods and services in connection with the Competition and their spouses, life partners, parents, children, siblings, business partners or associates.

  • 4.
    How to enter the Competition:
    • 4.1
      VIA TWITTER:
      1. a.
        The participant who wishes to partake in the Competition must acknowledge by clicking on the interest button located on Samsung service promotional message.
      2. b.
        An automated message will then be sent to the participant’s smartphone with a unique voucher code.
      3. c.
        The store locator list will be supplied to the participant indicating the service partner stores participating in the Competition, which are as per the below list:
      4. Operating hours
        Partner Region Monday - Friday Saturday Sunday
        Circle Seven Technologies CC
        Samsung CSP Durban
        Durban 08h00-17h00 08h00-13h00 CLOSED
        Regenersis
        Samsung CSP Midrand
        Midrand 08h00-17h00 09h00-14h00 CLOSED
        Pandodox
        Samsung CSP Pretoria
        Pretoria 09h00-19h00 09h00-18h00 09h00-17h00
        MM All
        Samsung CSP Rivonia
        Rivonia 08h30-18h00 9.00 - 15:00 closed
        Kumbana
        Samsung CSP Century City
        Western Cape 09h00–18h00 8:00 - 13:00 closed
        SSS Cellular
        Samsung CSP Boksburg
        Boksburg 08h00-17h00 8:00-13:00 closed
      5. d.
        The participant must then visit any one of the participating service partner stores and use the unique repair code when booking in their Samsung smartphone for either a software repair(on all Samsung Smartphones) or out of warranty defect hardware repair (on the specified Samsung Smartphones).
      6. e.
        The following devices qualify for reduced rates on out of warranty parts, dependent on stock availability:
        1. (i) J series (the J1 and/or J2);
        2. (ii) A series (the A3 and/or A5) 2016;
        3. (iii) Samsung Galaxy S series [the S4, S5, S6 (flat and edge) and S7 (flat and edge)].
        4. (iv) Samsung Galaxy Note series (the Note Edge, Note 2, Note 3, Note 4, Note 5) - Available parts, colours and accessories pertaining to these devices shall be offered in limited quantities; and
        5. (v) Samsung Galaxy S series (S3 Mini, S4 Mini, S5 Mini, S8, S8+) - Available parts, colours and accessories pertaining to these devices shall be offered in limited quantities.
    • 4.2
      VIA EMAIL:
      1. a.
        An email will be sent to a certain number of participants possessing relevant Samsung smartphones informing them of the Competition. The Organiser has the sole discretion in electing the recipient of the email.
      2. b.
        The email will contain a unique repair code which must be used by the participant when booking in their Samsung smartphone at the participating service partner store for either a software repair(on all Samsung Smartphones) or out of warranty hardware defect repair (on the specified Samsung Smartphones).
    • 4.3
      WALK IN
      1. a.
        The participant must visit any one of the participating service partner stores and either complete a complimentary software repair (on all Samsung Smartphones) or an out of warranty hardware defect repair (on the specified Samsung Smartphones) in order to qualify for the Competition.
    • 4.4
      Entry to this Competition does not make any participant a winner.
    • 4.5
      The Organiser accepts no responsibility for entries lost, misdirected, illegible, late, mutilated or altered. Entries that do not comply with these Terms and Conditions will be disqualified, subject to clause 4.6 below.
    • 4.6
      Errors and omission may be accepted at the Organiser's discretion. Failure by the Organiser to enforce any of its rights at any stage does not constitute a waiver of those rights.
    • 4.7
      It is the participant’s responsibility to ensure that any information which you provide to the Organiser is accurate, complete and up to date.

  • 5.
    Can I enter more than once:
    • 5.1
      The Competition is limited to:
      1. 5.1.1.
        One entry per qualifying repair with the provision that a repair code is presented or entered on behalf of the customer using the repair code:
      2. 5.1.2.
        Sharing of the email and unique voucher code will disqualify participant as each unique email code is valid for one repair only.
      3. 5.1.3.
        The Organiser shall be sole adjudicator of the dispute and the Organiser’s decision shall be final.

  • 6.
    Prize:
    • 6.1
      The Competition will include an opportunity for the participant who uses a repair code after doing an out of warranty defect hardware repair or a software upgrade to be entered into a lucky draw with the chance of winning 1 (one) Samsung Galaxy S8 device. (“Prize”).
    • 6.2
      Prize is not transferable. No substitution, cash redemption, or assignment of the Prize is permitted.
    • 6.3
      The Organiser reserves the right to change the prize should they deem necessary, to a prize of similar economic value.
    • 6.4
      The Prize may differ from that shown on the promotional material with regard to colour and specs.
    • 6.5
      The Prize shall be subject to stock availability and in the event of no stock being available the Organiser in its sole discretion shall determine a suitable replacement in accordance with the Terms and Conditions.
    • 6.6
      Any and all tax implications and liabilities as a result of winning the Prize will be solely borne by the winner.

  • 7.
    Draw:
    • 7.1
      The lucky draw will be held by the Organiser on Friday, 10th November 2017.
    • 7.2
      The draw will be supervised by an independent auditor or a registered accountant, or an attorney or an advocate.
    • 7.3
      The draw results to determine the winners are final and no correspondence will be entered into.
    • 7.4
      If for any unforeseen reason the draw cannot take place on the aforesaid date, then the Organiser will endeavour to conduct the draw within a reasonable period thereafter and shall provide details of the new draw date on the http://www.samsung.com/za/offer/.

  • 8.
    Limitation of Liability:
    • 8.1
      To the extent permitted by Consumer Protection Act No 68 of 2008 (“the Consumer Protection Act”) and any other applicable law:
      • a.
        The participant and/or winner(s) hereby indemnifies the Organiser against any direct, indirect, special, incidental, consequential or punitive damages or loss of any kind regardless of how this was caused, and whether it arose under the law of contract or delict or otherwise, because of the participants entrance to the Competition.
      • b.
        The Organiser excludes all warranties (express or implied), representations and liabilities regarding this Competition (other than for death or personal injury caused by its negligence and/or fraud).
      • c.
        Data charges may be incurred by the participant for participation into the Competition on the twitter platform.
      • d.
        Network rates apply.

  • 9.
    General:
    • 9.1
      The Organiser reserves the right, at any time, to verify the validity of entries and participants (including but not limited to a participant’s identity, age and place of residence) and to disqualify any participants who submit an entry that is not in accordance with these Terms and Conditions or who tampers with the entry process.
    • 9.2
      The winners will be called on the winner’s mobile number supplied by the winner when entering the Competition. The Organiser shall attempt to contact the winner for a period of 10 (ten) working days after his or her name is drawn as a winner.
    • 9.3
      In the event that the winner is unreachable as set out in clause 9.2 above, ineligible, or fails to claim or accept delivery of the Prize, the Prize shall be forfeited to another winner based on the Terms and Conditions. The Organiser shall in its own discretion determine the time period for a Prize to be claimed or for delivery to be accepted.
    • 9.4
      In accordance with the confidentiality policies and practices of the Organiser, none of the entry details of any participant in this Competition will be disclosed or used by the Organiser for any purposes other than for entry into the Competition and in accordance with clause 9.5 below.
    • 9.5
      Participants acknowledge and accept that the Organiser shall utilise a third party (the “Organiser’s authorized agent/s”) to contact the participant, in the event that the participant is a winner, and to arrange delivery of the Prize. In order to effect the contacting and delivery process, the Organiser’s shall provide the participant’s information to such third party.
    • 9.6
      Details of participants will not be used by the Organiser for Samsung related communication should the participants opt-out to receive further communication from the Organiser.
    • 9.7
      Information regarding the Competition that is published on authorized advertising material will also form part of the terms and conditions of the Competition.
    • 9.8
      The Organiser may require the winner and the winner agrees by entering the Competition (at no cost), to be identified, photographed, filmed and the aforegoing to be published in any media and the winner's name and image may be published on www.samsung.com/za/offer/. Winners may however at any time decline the use of their name, likeness or image by the Organiser.
    • 9.9
      The Organiser may, in its sole discretion, amend these Terms and Conditions at any time, without notice, and such amendments shall be deemed to have taken effect from the date of publication of the revised Terms and Conditions on the Organiser’s website www.samsung.com/za/offer/. The onus rests on the participant to constantly check the Organiser’s website for updates to the Terms and Conditions.
    • 9.10
      If this Competition is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Organiser, including but not limited to technical difficulties, unauthorized intervention or fraud, the Organiser reserve the right, in its sole discretion, to the fullest extent permitted by law: (a) to disqualify any participant; or (b) to modify, suspend, terminate or cancel the Competition as appropriate, subject to the approval of relevant regulatory authorities (if required).
    • 9.11
      Save as permitted by Law, the Organiser reserves the right to cancel, suspend or terminate this Competition, without notice at any time, and such cancellation, suspension or termination shall be deemed to have taken effect from the date of publication on the Organiser’s website www.samsung.com/za/offer. No liability shall lie against the Organiser in favour of any participant, winner(s) and/ or third party arising from such cancellation, suspension or termination. Therefore the participant waives his/her right which they may have against the Organiser and hereby acknowledge that they will have no right of recourse or claim of any nature whatsoever against the Organiser.
    • 9.12
      This Competition is governed by these terms and conditions, as well as those of the relevant authorized participating stores, associated with this Competition.
    • 9.13
      Any dispute or claim arising out of or in connection with the Competition shall be governed by and construed in accordance with the laws of South Africa.
    • 9.14
      The Organiser reserves the right to withhold the Prize until it is entirely satisfied that the claimant of the Prize is the bona fide winner, and reserves the right to call for such proof as it may deem necessary.
    • 9.15
      The Organiser accepts no liability or responsibility, whether occasioned by any circumstance not foreseeable and not within its reasonable control for late or delayed delivery of the Prize owing to, but not limited to, stock unavailability, strike, lock out, destruction of Prize on route to winner by any means, any civil commotion or disorder, riot, threat of war, any action taken by governmental authority or public authority of any kind, fire, explosion, storm, flood, earth quake or other acts of God.
    • 9.16
      If part or all of any clause of these Terms and Conditions is illegal, invalid or unenforceable:
      • a.
        It will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but if that is not possible;
      • b.
        It will be severed from these Terms and Conditions and the remaining provisions of these Terms and Conditions will continue to have full force and effect.

  • 10.
    Consumer Protection Act:
    • 10.1
      To the extent that the Terms and Conditions or any goods or services provided under the Terms and Conditions are governed by the Consumer Protection Act, no provision of the Terms and Conditions are intended to contravene the applicable provisions of the Consumer Protection Act, and therefore all provisions of the Terms and Conditions must be treated as being qualified, to the extent necessary, to ensure that the applicable provisions of the Consumer Protection Act are complied with.