Please read these Promotion terms and conditions (“Terms and Conditions”) carefully. Participation in this Promotion will constitute your agreement to comply with these Terms and Conditions. If you do not agree with these Terms and Conditions, please do not participate in this Promotion. Please refer to this website for the current Terms and Conditions for this Promotion. www.samsung.com/za/offer.

All participants during the term of this Promotion agree to be bound by the following terms and conditions:

  1. 1.
    Samsung Superior Service Campaign Promotion (“Promotion”).The promoter of the Promotion is Samsung Electronics South Africa (Proprietary) Limited, Registration number: 1994/003872/07 and/or its agencies ("Organiser").

  2. 2.
    Promotion Period:
    • 2.1
      The Promotion will run from 27th October 2017 (09h00) to 30th October 2017 (17h00) (“the Promotion Period”).
    • 2.2
      The Promotion Period may be extended or curtailed at the discretion of the Organiser.

  3. 3.
    Who may enter:
    • 3.1
      All participants must:
      1. a.
        Be citizens of the Republic of South Africa and/or a legal residents of the aforesaid country;
      2. b.
        must be currently residing in the Republic of South Africa at the date of the commencement of the Promotion Period; and
      3. c.
        must be a natural person and be at least 18 (eighteen) years old at the date of the commencement of the Promotion Period.
      Participation in this Promotion includes the Organiser, their directors, members, partners, employees, agents, consultants, any other person who directly or indirectly controls or is controlled by them or any supplier of goods and services in connection with the Promotion and their spouses, life partners, parents, children, siblings, business partners or associates.

  4. 4.
    How to qualify for the Promotion:
    • 4.1
      The participant must:
      1. a.
        Be in possession of a Samsung handset that has an out of warranty defect in order to qualify for the reduced costs on parts.
      2. b.
        Be in possession of one of the following handsets to qualify for the reduced costs:
        1. (i) J series (the J1 and/or J2);
        2. (ii) A series (the A3 and/or A5) 2016;
        3. (iii) Samsung Galaxy S series [the S4, S5, S6 (flat and edge) and S7 (flat and edge)].
        4. (iv) Samsung Galaxy Note series (the Note Edge, Note 2, Note 3, Note 4, Note 5) - Available parts, colours and accessories pertaining to these devices shall be offered in limited quantities; and
        5. (v) Samsung Galaxy S series (S3 Mini, S4 Mini, S5 Mini, S8, S8+) - Available parts, colours and accessories pertaining to these devices shall be offered in limited quantities.
      3. c.
        Be in possession of any Samsung handset to qualify for free software upgrades.

  5. 5.
    Can I qualify more than once for the Offer:
    • 5.1
      The Promotion is limited to one device per participant.
    • 5.2
      Should there be any dispute in this regard, the Organiser shall be sole adjudicator of the dispute and the Organiser’s decision shall be final.

  6. 6.
    • 6.1
      The Promotion will afford the participant to receive the Offer comprising of the following (“Offer”):
      1. (a) no charge on labour when accepting for Samsung to conduct a repair on his/her handset;
      2. (b) reduced costs on parts used will be offered in order to repair the devices as set out in clause 4.1.(b) above; and/or
      3. (c) free software updates on all Samsung handsets.
    • 6.2
      The Offer provides an opportunity for the device to be repaired on the same day, depending on the following factors, including but not limited to the availability of necessary parts to repair the handset and the nature of the damage to the handset.
    • 6.3
      The Offer is not transferable. No substitution, cash redemption, or assignment of the Offer is permitted.
    • 6.4
      The Offer is available only to handsets which have out of warranty defects.
    • 6.5
      No repair will be undertaken should the device be tampered with or one which has been disassembled.
    • 6.6
      Repairs will only be carried out if the faulty part is original Samsung part.
    • 6.7
      No LTE models will be covered.
    • 6.8
      No international models are covered.
    • 6.9
      Only the following participating Samsung Service stores will partake in the Offer during their individual varied business working hours:
    • Operating hours
      Partner Region Monday - Friday Saturday Sunday
      Circle Seven Technologies CC Durban 08h00-17h00 08h00-13h00 CLOSED
      Regenersis Midrand 08h00-17h00 09h00-14h00 CLOSED
      Pandodox Pretoria 09h00-19h00 09h00-18h00 09h00-17h00
      MM All Rivonia 08h30-18h00 9.00 - 15:00 closed
      Kumbana Western Cape 09h00–18h00 8:00 - 13:00 closed
      SSS Cellular Boksburg 08h00-17h00 8:00-13:00 closed
    • 6.10
      The Offer may differ from that shown on the promotional material with regard to colour and specs and same shall be subject to availability and in the Organiser’s sole discretion to select same.

  7. 7.
    Limitation of Liability:
    • 7.1
      To the extent permitted by Consumer Protection Act No 68 of 2008 and any other applicable law:
      1. a.
        The participant hereby indemnifies the Organiser against any direct, indirect, special, incidental, consequential or punitive damages or loss of any kind regardless of how this was caused, and whether it arose under the law of contract or delict or otherwise, because of the participant’s entrance to the Promotion.
      2. b.
        the Organiser excludes all warranties (express or implied), representations and liabilities regarding this Promotion (other than for death or personal injury caused by its negligence and/or fraud).
      3. c.
        All personal information exchanged with the usage of 3rd party applications will not be monitored or controlled by the Organiser. The participant bares the responsibility to ensure that it is aware of the terms and conditions applicable to usage of 3rd party applications. The participant understands and agrees to indemnify the Organiser from all liability arising from whatsoever nature.

  8. 8.
    • 8.1
      In accordance with the confidentiality policies and practices of the Organiser, none of the entry details of any participant in this Promotion will be disclosed or used by the Organiser for any purposes other than for entry into the Promotion and in accordance with clause 8.3 below.
    • 8.2
      Participants acknowledge and accept that the Organiser shall utilise a third party (the “Organiser’s authorized agent/s”) to contact the participant, in the event that the participant is a winner, and to arrange delivery of the Offer. In order to affect the contacting and delivery process, the Organiser’s shall provide the participant’s information to such third party.
    • 8.3
      Details of participants will not be used by the Organiser for Samsung related communication should the participants opt-out to receive further communication from the Organiser
    • 8.4
      Information regarding the Promotion that is published on authorized advertising material will also form part of the terms and conditions of the Promotion.
    • 8.5
      The Organiser may, in their sole discretion, amend these Terms and Conditions at any time, without notice, and such amendments shall be deemed to have taken effect from the date of publication of the revised Terms and Conditions on the Organiser’s website www.samsung.com/za/offer. The onus rests on the participant to constantly check the website for updates to the terms and conditions.
    • 8.6
      If this Promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Organiser, including but not limited to technical difficulties, unauthorized intervention or fraud, the Organiser reserve the right, in its sole discretion, to the fullest extent permitted by law: (a) to disqualify any participant; or (b) to modify, suspend, terminate or cancel the Promotion as appropriate, subject to the approval of relevant regulatory authorities.
    • 8.7
      Save as permitted by Law, the Organiser reserves the right to cancel, suspend or terminate this Promotion, without notice at any time, and such cancellation, suspension or termination shall be deemed to have taken effect from the date of publication on the Organiser’s website www.samsung.com/za/offer. No liability shall lie against the Organiser in favour of any participant, winner(s) and/ or third party arising from such cancellation, suspension or termination. Therefore the participant waives his/her right which they may have against the Organiser and hereby acknowledge that they will have no right of recourse or claim of any nature whatsoever against the Organiser.
    • 8.8
      This Promotion is governed by these terms and conditions, as well as those of the relevant authorized participating stores, associated with this Promotion.
    • 8.9
      Any dispute or claim arising out of or in connection with the Promotion shall be governed by and construed in accordance with the laws of South Africa.
    • 8.10
      The Organiser accepts no liability or responsibility, whether occasioned by any circumstance not foreseeable and not within its reasonable control for late or delayed delivery of the Offer owing to, but not limited to, stock unavailability, strike, lock out, destruction of Offer on route by any means, any civil commotion or disorder, riot, threat of war, any action taken by governmental authority or public authority of any kind, fire, explosion, storm, flood, earth quake or other acts of God.
    • 8.11
      If part or all of any clause of these Terms and Conditions is illegal, invalid or unenforceable:
      1. a.
        It will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but if that is not possible;
      2. b.
        It will be severed from these Terms and Conditions and the remaining provisions of these Terms and Conditions will continue to have full force and effect.