How to talk to the cashier

1

Say "I would like to Tap" or "Can I Tap?"

2

If they support Tap, simply follow the below steps and Tap on the Tap-and-Pay symbol 

3

If they don't support Tap, simply say "This is Samsung Pay, it should work. Can I please try?"

4

Ask the cashier to process the payment as they would for a normal card transaction

5

Follow the steps below by holding the phone next to the payment terminal where you would normally swipe a card

Paying with your phone

Samsung Galaxy

To launch app
1

Swipe up

to launch Samsung Pay

Authenticate
2

Authenticate

with your fingerprint, iris or PIN

Hovering the phone
3

Pay

hover your phone just above the Tap-and-Pay symbol 

or
Holding the phone

Hold

the phone next to the payment terminal if Tap-and-Pay is not supported

If you see the NFC  icon, always tap on the  icon first. If the payment is unsuccessful, then hold your phone next to the payment terminal where you would normally swipe your card.

What to do when prompted for last 4 or random digits

If you are holding your phone next to the payment terminal you might be prompted for the last 4 digits or 4 random digits from your card number. This number is displayed on the right side of your card in Samsung Pay, as shown in the steps below.

Holding the phone
1

Hold phone next to terminal

Last 4 digits or random 4 digits might be requested
2

Last 4 digits or random 4 digits might be requested

Input the digits
3

Input the digits from the digital card number as highlighted in red

What to do when terminal is in sleep mode and not displaying anything on the screen

Sometimes a payment terminal might be in sleep mode, and the screen will be completely blank. To wake-up the terminal, simply press any button on the terminal. If the payment terminal still does not wake-up, open Samsung Pay, select your payment card, and authenticate. Then place your phone next to the payment terminal, where you would normally swipe your card and follow the on-screen prompts.

When terminal is in sleep mode

What to do when payment terminal prompts for PIN

Enter your actual plastic card PIN, not your Samsung Pay PIN.

Paying with your watch

Samsung Galaxy Watch

To launch Samsung Pay
1

Launch

Press and hold the back button to open Samsung Pay

Authenticate
2

Select

Select your preferred card and press Pay

Hovering the phone
3

Pay

Hover wearable just above the Tap-and-Pay symbol 

Please go to www.samsung.com/za/samsung-pay for a list of compatible devices and supported bank cards.


Ts and Cs apply