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    Samsung Members Community

    Connect with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product.

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    Galaxy Z Premier Service

    Your Galaxy Z Flip comes with specialized customer care services designed to deliver the best possible foldable experience to our valued customers.

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    Samsung Care +

    Don’t worry about a cracked screen. With Samsung Care+ , we have your new Galaxy smart phone covered for those unforeseen accidental damages.

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    Screen Replacements for Galaxy Smartphones

    Samsung Electronics South Africa has recommended retail pricing for screen replacements on certain Galaxy smartphones

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    Smart Switch

    Gives you the freedom to move your contacts, music, photos, calendar, text messages, device settings and more to your new Galaxy device.

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    Enable a Samsung expert to remotely connect to your device via a tech support app to troubleshoot, offer guidance, solve issues and optimise performance.

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    Interactive Guides

    A new way to get the answers you want.
    The Samsung Smart Simulator is the latest and greatest way to get the support you need, when you want.

  • SmartThings FAQ
    SmartThings FAQ

    Get Started with SmartThings App that lets you easily control, monitor, and automate your home from the comfort at anywhere

  • Galaxy Battery
    Galaxy Battery

    Check out how you can take better care of your battery through proper use and charge.

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    Smart View

    Discover a smarter viewing experience with the app that lets you seamlessly share content from your mobile and PC to your Samsung Smart TV

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    Gear S3 Compatibility with Android and iOS Devices

    Gear S3 pairs with smartphones running Android 4.4 and higher with over 1.5GB RAM, iOS 9.0 and later, and smart phones iPhone 5 and newer

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    Smart Service

    Samsung SMART SERVICE allows you to experience a whole range of services, right here at our Samsung Experience Store!

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    Online Service Request

    Welcome to Cyber Service

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    Track Your Repair

    Get updates on your Samsung repair

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    Handy Tips for Samsung Smart TV

    Great tips and more for your Samsung Smart TV

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    Great tips and more for your Samsung Smart Phone

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    Samsung Notebook International Warranty

    Get your Notebook serviced in overseas countries.

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    Galaxy Note10

    Get quick tips about Note10

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    Keep your Samsung Account secure

    Set up two-step verification. Protect your account by requiring your password and another verification method to sign in.

Tips to use Galaxy Z Flip

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Galaxy Z Flip device

Useful guide for Galaxy S20

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Useful guide for Galaxy S20 series
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Dear Customer

Your health and safety as well as the wellbeing of our staff is of paramount importance to us.

As a precautionary measure and in line with the recommendations from the Presidential announcement and the guidelines from the Department of Health we have taken the decision to reduce the number of staff at our Call Center.

In line with interventions put in place to manage the spread of the COVID-19 our Call Center will be operating with extremely limited resources and therefore strongly encourage you to make use of one of our alternative channels:

Technical enquiries: tellus@samsung.com
General/VOC enquiries: zaservice@samsung.com or https://www.samsung.com/za/support/email/
Repair Follow-Ups: zabookings@samsung.com
Promo related enquiries: verify@samsung.com
Premium/Signature enquiries: zasignature@samsung.com
Key Accounts enquiries: key.accounts@samsung.com
Pick-Up Service enquiries: zacare@samsung.com
Live Chat: http://livechat.support.samsung.com/Customer_new/AFRICA_EN
West Africa: dealercareng@samsung.com
East Africa: service.seea@samsung.com

Operation Hours: 08:00am – 8:00pm, Monday to Friday

Please understand that based on the volumes of enquiries we may be receiving, we are likely to take longer than usual to respond to you.

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We will aim to respond within 24 hours for general inquiry or technical support

Track Your Repair

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Smart Simulator

A new way to get the answers you want.
Incredible technology with even more amazing support.
The Samsung Interactive guide is the latest and greatest way to get the support you need, when you want.

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Welcome to Cyber Service

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