Samsung ADH

The Samsung ADH Service Offering boasts three options that offer you more benefits on selected Samsung Galaxy Smartphone devices – a world first from a Device manufacturer point of view.

ADH PREMIUM
ADH
ADH CORE

ADH PREMIUM

General Information

ADH stands for Accidental Damage from Handling. It is a unique service provided to Samsung customers to protect their supported Samsung Galaxy device for accidental damage during normal use.

In order to qualify for ADH Premium you need to do the following:

1. Purchase a supported Samsung Galaxy device*.
2. Keep your proof of purchase, as per the standard factory warranty requirements. This will need to be produced when submitting an ADH repair incident.
3. Register your device via the ADH Premium application. Click here

*The ADH service is available for supported Samsung Galaxy devices purchased in South Africa only. Grey or parallel products do not qualify for this service or any form of warranty support in South Africa.

ADH Premium Benefit Period

12 months from date of purchase.
1. Galaxy S7
2. Galaxy S7 edge
3. Galaxy S6
4. Galaxy S6 edge
5. Galaxy Note 5 (SM-N920C)
6. Galaxy Note 4
7. Galaxy Note edge

24 months from date of purchase.
1. Galaxy S5
2. Galaxy Note 3

ADH Premium Offering

ADH Premium includes Smart Pick-Up and Smart Swap

Smart Pick-Up provides the owner of a premium Samsung Galaxy device with a collection and delivery service. The damaged device will be collected from the owner and returned upon completion of the repair.
The customer must call 0861 666 646 to submit an incident.

Smart Swap provides the device owner with a loan device of a similar premium quality Galaxy device to use whilst waiting for the repair to be completed. The loan unit will be delivered as part of the Smart Pick-Up offering.

Each Galaxy S6 and Galaxy S6 edge device qualifies for 1 incident only for any one of the following three incident scenarios:
• Screen damage repair only or
• Rear glass panel repair only or
• Both screen and rear glass panel damage repair only

Each Galaxy Note 4 and Galaxy Note edge device qualify for the following incident scenario
• 1 screen damage repair only.

Each Galaxy S5 and Galaxy Note 3 device qualifies for 2* incidents only for any one of the following three incident scenarios;
• 2 screen damage repairs only or
• 2 liquid damage repairs only or
• 1 screen damage repair and 1 liquid damage repair only**

*If your 2nd incident has both screen and liquid damage at the same time then the ADH service will cover the “greater” of the damage and the “lesser” of the damage will be for the account of the Samsung device owner to settle.
**Should both screen and liquid damage occur at the same as your first incident, this will count as 2 incidents, as per the above information, and your ADH cover will cease.

ADH

General Information

ADH stands for Accidental Damage from Handling. It is a unique service provided to Samsung customers to protect their supported Samsung Galaxy device for accidental damage during normal use.

In order to qualify for ADH Premium you need to do the following:

1. Purchase a supported Samsung Galaxy device*.
2. Keep your proof of purchase, as per the standard factory warranty requirements. This will need to be produced when submitting an ADH repair incident.
3. Register your device via the ADH Premium application. Click here

*The ADH service is available for supported Samsung Galaxy devices purchased in South Africa only. Grey or parallel products do not qualify for this service or any form of warranty support in South Africa.

ADH Benefit Period

• 24 months from date of purchase.

ADH Offering

Each Galaxy S4 device qualifies for 2* incidents only for any one of the following three incident scenarios;

• 2 screen damage repairs only or
• 2 liquid damage repairs only or
• 1 screen damage repair and 1 liquid damage repair only**

*If your 2nd incident has both screen and liquid damage at the same time then the ADH service will cover the “greater” of the damage and the “lesser” of the damage will be for the account of the Samsung device owner to settle.
**Should both screen and liquid damage occur at the same as your first incident, this will count as 2 incidents, as per the above information, and your ADH cover will cease.

Supported Product FAQ

Galaxy S4 (GT-I9500, GT-I9505, GT-19515)

ADH CORE

General Information

ADH stands for Accidental Damage from Handling. It is a unique service provided to Samsung customers to protect their supported Samsung Galaxy device for accidental damage during normal use.

In order to qualify for ADH Premium you need to do the following:

1. Purchase a supported Samsung Galaxy device*.
2. Keep your proof of purchase, as per the standard factory warranty requirements. This will need to be produced when submitting an ADH repair incident.
3. Register your device via the ADH Premium application. Click here

*The ADH service is available for supported Samsung Galaxy devices purchased in South Africa only. Grey or parallel products do not qualify for this service or any form of warranty support in South Africa.

ADH Core Benefit Period

• 24 months from date of purchase.

ADH Core Offering

• Each supported device qualifies for 1 screen damage repair only.