Why does ice form on the bottom of my freezer?

Last Update Date : Apr 10. 2018

Why does ice form on the bottom of my freezer ?

 

 

 

Ice will form on the bottom of the freezer compartment if the door is not properly closed and the cool air in the freezer is able to combine with the warm and humid air outside. To avoid the formation of ice please ensure that the cool air circulates in all compartments of your freezer. See the following suggestions:

  • If the doors do not close properly, make sure that the door seal on the edge of the door is attached properly. You can also check if the door seals properly. Close a sheet of paper in the door and pull it out. If you can pull it with no resistance then the doors do not close properly and the seals should be replaced.
  • If the flap of the freezer does not close properly then the warm air will enter the freezer and ice will form. Please ensure that the flap of the freezer is properly closed.
  • If the ventilation is blocked then the cool air will not circulate in the freezer. You should allow as much space between the items as possible for the cool air to circulate in all parts of the freezer.

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Twitter

Tweet us, 8am-5pm, 7 days a week.

Facebook

Comment on our page between, 8am-5pm,
7 days a week.

Live Chat

Live Chat support with a Samsung product expert

Email

We will aim to respond within 24 hours for general inquiry or technical support

Track Your Repair

Check the status of your repair with Samsung

Smart Simulator

A new way to get the answers you want.
Incredible technology with even more amazing support.
The Samsung Interactive guide is the latest and greatest way to get the support you need, when you want.

Escalation to the CEO's Office

Contact the dedicated CEO's Office for any suggestions on how Samsung can assist you better

Online Service Request

Welcome to Cyber Service

Call

0860 726 7864General Inquiries

24 hours a day / 7 days a week

0860 726 623Samsung Pay

24 hours a day / 7 days a week

* For any printer related enquiries please visit the HP website .

Samsung
Support Centre

Samsung Support Centres

Find out more on how you can get face-to-face support.

Smart Service

Samsung SMART SERVICE allows you to experience a whole range of services, right here at our Samsung Experience Store!

Contact Us