Are there any circumstances where Iris scan do not work properly?

Last Update Date : Apr 06. 2018

When something prevents the camera from getting a good view of your irises (e.g. glasses, glare, low eyelids, recent eye surgery, or a medical condition).

1 When something gets in the way of the camera or the LED (e.g. a screen protector, dirt, damage to the camera).
2 When you are wearing glasses with a strong prescription, glasses, sunglasses, color contact lenses, or circular contact lenses.
3 When some parts of your irises are hidden by narrowed or puffy eyes.
4 When the device is shaken or tilted too much.
5 When the device is lower than your face.
6 When you scan your irises in places with strong sunlight, or in places with no light or low-light conditions.
7 When the area around the iris recognition camera and LED is exposed to humid conditions or water.
8 When some area of your irises is hidden by dirt on your glasses.
9 When light is reflected onto your eyes or glasses.
10 When you register your irises in bright conditions and scan them in low-light conditions, or when you scan your irises after moving from a bright place to a dark place (When the lighting is very different from when you recorded your irises [e.g., too bright room])
11 When your cornea is cloudy or you have an eye disease that affects your irises.
12 When you have undergone intraocular lens implant surgery or an eye surgery that scars the irises
13 If the area around the iris recognition camera, iris recognition LED, or proximity sensor, is dirty, wipe it with an antistatic, soft, dry cloth before using the iris recognition feature.
14 If you attach screen protectors or stickers or apply ink or paint around the iris recognition camera or LED, the device may not recognize irises.
15 If you have undergone laser-assisted vision correction surgery, such as LASIK or LASEK, the refraction of light to your eyes will change because of the change in your cornea, and the device will not recognize your irises. Register your irises again before using the iris recognition feature.

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Twitter

Tweet us, 8am-5pm, 7 days a week.

Facebook

Comment on our page between, 8am-5pm,
7 days a week.

Live Chat

Live Chat support with a Samsung product expert

Email

We will aim to respond within 24 hours for general inquiry or technical support

Track Your Repair

Check the status of your repair with Samsung

Smart Simulator

A new way to get the answers you want.
Incredible technology with even more amazing support.
The Samsung Interactive guide is the latest and greatest way to get the support you need, when you want.

Escalation to the CEO's Office

Contact the dedicated CEO's Office for any suggestions on how Samsung can assist you better

Online Service Request

Welcome to Cyber Service

Call

0860 726 7864General Inquiries

24 hours a day / 7 days a week

0860 726 623Samsung Pay

24 hours a day / 7 days a week

* For any printer related enquiries please visit the HP website .

Samsung
Support Centre

Samsung Support Centres

Find out more on how you can get face-to-face support.

Smart Service

Samsung SMART SERVICE allows you to experience a whole range of services, right here at our Samsung Experience Store!

Contact Us