Galaxy Core: How Do I delete all of my personal information from my device?

Last Update Date : Apr 25. 2018

Delete All Personal Information

Your device lets you delete all of your personal information from the device. This feature ensures your data are removed before sending the device in for replacement or repair, properly disposing of the device, or giving the device to a friend or family member to use.

IMPORTANT: Your personal information cannot be recovered after using this feature. Please save any information you need to your computer prior to using this feature. You can use Kies 3 software to back up your phone.

Factory Data Reset



1. From the Home screen, touch Apps 1 .

2. Touch Settings 11 .

3. Touch Backup and reset 11 .

4. Touch Factory data reset.

5. Read the information provided, and then touch Reset device.

6. If you have a security lock enabled on the device, you will be prompted to enter the lock information before proceeding.

7. Touch Delete all to delete all information and downloaded applications.

The process may take a few minutes while your device removes your personal data and restores the Android™ platform to its original state. You can reinstall any downloaded or purchased applications from Google Play™ Store.

Remote Factory Reset

Google™ offers an application that lets you track your Android device's location and reset its memory remotely. This application is available at Both Location services and the Erase feature must be turned on for the remote factory reset to work.

To turn on the remote erase feature on your device:

1. From the Home screen, touch Apps 11 .

2. Touch Google Settings 11 .

3. Touch Android Device Manager.

4. Touch Allow remote lock and erase.

5. Touch Activate.

To perform a remote factory reset from your computer:

1. Sign in to the website using the Google Account associated with the device you want to locate.

2. Click Accept to allow the location data to be sent to Google.

3. An interactive dialog box displays in the top-left corner.

4. Click Erase 11 .

5. Click Erase again to confirm deletion.


Thank you for your feedback!

Not finding what you're looking for? We're here to help.



Tweet us, 8am-5pm, 7 days a week.


Comment on our page between, 8am-5pm,
7 days a week.

Live Chat

Live Chat support with a Samsung product expert


We will aim to respond within 24 hours for general inquiry or technical support

Track Your Repair

Check the status of your repair with Samsung

Smart Simulator

A new way to get the answers you want.
Incredible technology with even more amazing support.
The Samsung Interactive guide is the latest and greatest way to get the support you need, when you want.

Escalation to the CEO's Office

Contact the dedicated CEO's Office for any suggestions on how Samsung can assist you better

Online Service Request

Welcome to Cyber Service


0860 726 7864General Inquiries

24 hours a day / 7 days a week

0860 726 623Samsung Pay

24 hours a day / 7 days a week

* For any printer related enquiries please visit the HP website .

Support Centre

Samsung Support Centres

Find out more on how you can get face-to-face support.

Smart Service

Samsung SMART SERVICE allows you to experience a whole range of services, right here at our Samsung Experience Store!

Contact Us