Galaxy Note8: The touchscreen responds slowly or improperly.

Last Update Date : Mar 22. 2018

Please note, this section is designed to give you basic product troubleshooting information, also refer to your user manual for more information.

 

 

Q: If the touchscreen responds slowly or improperly what could be the reason?

 

A: If you attach a screen protector or optional accessories to the touchscreen, the touchscreen may not function properly.

 

Additionally, please check the other possible issues/solutions:


• If you are wearing gloves, if your hands are not clean, wet or oily, or if you tap the screen with your finger nail(s)

the screen may not respond correctly.


• The touchscreen may malfunction in high humid conditions or when and/or after it was exposed to water.


• Try to restart your device to clear any temporary software bugs.


• Ensure that your device software is updated to the latest version.


• If the touchscreen is scratched or physically damaged, visit a Samsung Service Centre or contact Samsung Customer Care.

 

 

 


Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Twitter

Tweet us, 8am-5pm, 7 days a week.

Facebook

Comment on our page between, 8am-5pm,
7 days a week.

Live Chat

Live Chat support with a Samsung product expert

Email

We will aim to respond within 24 hours for general inquiry or technical support

Track Your Repair

Check the status of your repair with Samsung

Smart Simulator

A new way to get the answers you want.
Incredible technology with even more amazing support.
The Samsung Interactive guide is the latest and greatest way to get the support you need, when you want.

Escalation to the CEO's Office

Contact the dedicated CEO's Office for any suggestions on how Samsung can assist you better

Online Service Request

Welcome to Cyber Service

Call

0860 726 7864General Inquiries

24 hours a day / 7 days a week

0860 726 623Samsung Pay

24 hours a day / 7 days a week

* For any printer related enquiries please visit the HP website .

Samsung
Support Centre

Samsung Support Centres

Find out more on how you can get face-to-face support.

Smart Service

Samsung SMART SERVICE allows you to experience a whole range of services, right here at our Samsung Experience Store!

Contact Us