Galaxy Note8: Why the sound is not heard clearly during call on the device?

Last Update Date : Mar 22. 2018

If receiving sound during call is not heard clearly or broken irregularly, firstly please check whether
you attach Samsung-unapproved
protector accessories covering perfectly all parts on Galaxy Note8 device’s back.

 

Some of Samsung-unapproved protector accessories like films, covers, vinyl which attach on device
back side cover even Camera,
Flash, HRM sensor and this causes to block the Air Path inside
the device.
Due to blocking of Air Path, receiving sound is not heard clearly or broken irregularly,
and volume may be also low.
Please  keep in mind not to use Samsung-unapproved protector
accessories
covering Camera, Flash, HRM sensor.

 

As using unapproved accessories may cause the performance problems and malfunctions that are
not covered by the
warranty, we recommend to use only Samsung-approved accessories.

 

Additionally, If the device has been immersed in water or speaker is wet, sound may not be heard
clearly during a call because water may get in the speaker hole during exposure underwater.

If upper phenomenon happens or the device gets wet after getting out the water, firstly please wipe
device smoothly
with a dry, soft cloth and keep putting during certain period of time to dry it thoroughly
before using device.
Additionally for faster drying of water from speaker, it will help that you hold
the device
while speaker of device is facing down and shake device smoothly a few times to remove
remaining water.
Despite this, when some moisture remains on Mesh in front speaker,
sound may not be still heard clearly. At this time, as this moisture can be also removed by speaker
vibration during call, please check the device’s sound state while making call for a period of time.

If you are still having trouble with the sound after trying these tips, please contact a Samsung Service
Centre with device.

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