Galaxy S5: alarm clock doesn't ring

Last Update Date : Mar 22. 2018

Q: Even though I activated the alarm clock on Galaxy S5, the alarm doesn't ring. What's the problem?


A: If the Emergency mode or Ultra power saving mode had ever been used, the alarm you have set up on your Galaxy S5 may not ring normally.


To ensure the Alarm clock function operates normally, please power off and then power back on again to "restart" your Galaxy S5. The alarm you have set up will ring again.


Note: Samsung is aware of this anomaly and is currently working on an update to the Galaxy S5 to resolve this issue.

Thank you for your feedback!

Not finding what you're looking for? We're here to help.



Tweet us, 8am-5pm, 7 days a week.


Comment on our page between, 8am-5pm,
7 days a week.

Live Chat

Live Chat support with a Samsung product expert


We will aim to respond within 24 hours for general inquiry or technical support

Track Your Repair

Check the status of your repair with Samsung

Smart Simulator

A new way to get the answers you want.
Incredible technology with even more amazing support.
The Samsung Interactive guide is the latest and greatest way to get the support you need, when you want.

Escalation to the CEO's Office

Contact the dedicated CEO's Office for any suggestions on how Samsung can assist you better

Online Service Request

Welcome to Cyber Service


General Inquiries

24 hours a day / 7 days a week
0860 726 7864

Samsung Pay

24 hours a day / 7 days a week
0860 726 623

* For any printer related enquiries please visit the HP website .

Support Centre

Samsung Support Centres

Find out more on how you can get face-to-face support.

Smart Service

Samsung SMART SERVICE allows you to experience a whole range of services, right here at our Samsung Experience Store!

Contact Us