How to restart or perform factory data reset on Gear S3?

Last Update Date : Apr 16. 2018

How to restart Gear S3

If the Gear S3 is frozen and unresponsive, close apps or turn Off the Gear S3 and turn it On again.

Step 1: Press and hold the Home key (power key) for more than 7 seconds to restart it.


Step 2: If this does not solve the problem (i.e. the device still sometimes freezes after rebooting it as described above), perform a factory data reset.


How to perform a factory data reset on Gear S3

NOTE: Since all data will be erased from Gear memory after factory reset, before performing the factory data reset, make sure to backup copies of all important data stored on the Gear. If the problem is still not resolved, refer to our Samsung Service Centre.

Step 1: Turn the bezel clockwise until the Apps screen appears.


Step 2: Tap On.


Step 3: Tap Settings.



Step 4: Tap on Gear info.


Gear Info

Step 5: Tap on Reset Gear.


reset gear

Step 6: Tap on the Tick/Check symbol.


tick check

Thank you for your feedback!

Not finding what you're looking for? We're here to help.



Tweet us, 8am-5pm, 7 days a week.


Comment on our page between, 8am-5pm,
7 days a week.

Live Chat

Live Chat support with a Samsung product expert


We will aim to respond within 24 hours for general inquiry or technical support

Track Your Repair

Check the status of your repair with Samsung

Smart Simulator

A new way to get the answers you want.
Incredible technology with even more amazing support.
The Samsung Interactive guide is the latest and greatest way to get the support you need, when you want.

Escalation to the CEO's Office

Contact the dedicated CEO's Office for any suggestions on how Samsung can assist you better

Online Service Request

Welcome to Cyber Service


0860 726 7864General Inquiries

24 hours a day / 7 days a week

0860 726 623Samsung Pay

24 hours a day / 7 days a week

* For any printer related enquiries please visit the HP website .

Support Centre

Samsung Support Centres

Find out more on how you can get face-to-face support.

Smart Service

Samsung SMART SERVICE allows you to experience a whole range of services, right here at our Samsung Experience Store!

Contact Us