My Galaxy S5 sometimes doesn't recognize my fingerprint. What should I do?

Last Update Date : Apr 25. 2018

My Galaxy S5 sometimes doesn’t recognize my fingerprint. What should I do?





For best results, swipe the entire pad of your finger, from base to tip, across

the home key to register your fingerprint properly. If you bend your

finger or use a fingertip, the device may not recognize your fingerprints.

Besides, if you use the accessory like key protector on your device, the

device may not also recognize your fingerprints.
Keep your finger flat against the home key and swipe at a moderate speed.

The fingerprint sensor is sensitive to moisture, so make sure both the

screen and your fingertip are dry.

The Home button contains the fingerprint recognition sensor.

To ensure that the Home button is not scratched or damaged,

please avoid contact with metal objects, such as coins, keys, and necklaces



 To improve recognition performance, register fingerprints of

  the hand used most often to perform tasks on the device.


Swipe the entire pad of your finger, from base to tip, across the home key

to register your fingerprint properly

Not finding what you're looking for? We're here to help.



Tweet us, 8am-5pm, 7 days a week.


Comment on our page between, 8am-5pm,
7 days a week.

Live Chat

Live Chat support with a Samsung product expert


We will aim to respond within 24 hours for general inquiry or technical support

Track Your Repair

Check the status of your repair with Samsung

Smart Simulator

A new way to get the answers you want.
Incredible technology with even more amazing support.
The Samsung Interactive guide is the latest and greatest way to get the support you need, when you want.

Escalation to the CEO's Office

Contact the dedicated CEO's Office for any suggestions on how Samsung can assist you better

Online Service Request

Welcome to Cyber Service


0860 726 7864South Africa

24 hours a day / 7 days a week

* For any printer related enquiries please visit the HP website .

Support Centre

Samsung Support Centres

Find out more on how you can get face-to-face support.

Smart Service

Samsung SMART SERVICE allows you to experience a whole range of services, right here at our Samsung Experience Store!

Contact Us