My Samsung Galaxy S6 doesn't recognise my fingerprint. How Do I unlock my device?

Last Update Date : Apr 25. 2018

My Samsung Galaxy S6 doesn't recognise my fingerprint. How do I unlock my device?

 

 

 

If your fingerprint is not recognised, you should still be able to unlock your device using your screen lock password.

 

If you do not remember your password, you can unlock your device using Find My Mobile or Unlock via Google.

 

You can find out more about Find My Mobile here. Please note that you will have had to have had Remote Controls enabled on your device before you can use it.

 

If you are unable to use Find My Mobile, you may be able to unlock using the Google account set up on your device. Note that if you have more than one Google account set up on your device, you will only be able to use this method to unlock using your main Google account (the one you set up first)

 

1. Choose the Unlock via Google option on the device.

 

Unlock 1 

 

2. Enter your Google account log in details and choose sign-in

 

Unlock 2 

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