My Samsung Galaxy S6 doesn't recognise my fingerprint. How Do I unlock my device?

Last Update Date : Apr 25. 2018

My Samsung Galaxy S6 doesn't recognise my fingerprint. How do I unlock my device?




If your fingerprint is not recognised, you should still be able to unlock your device using your screen lock password.


If you do not remember your password, you can unlock your device using Find My Mobile or Unlock via Google.


You can find out more about Find My Mobile here. Please note that you will have had to have had Remote Controls enabled on your device before you can use it.


If you are unable to use Find My Mobile, you may be able to unlock using the Google account set up on your device. Note that if you have more than one Google account set up on your device, you will only be able to use this method to unlock using your main Google account (the one you set up first)


1. Choose the Unlock via Google option on the device.


Unlock 1 


2. Enter your Google account log in details and choose sign-in


Unlock 2 

Thank you for your feedback!

Not finding what you're looking for? We're here to help.



Tweet us, 8am-5pm, 7 days a week.


Comment on our page between, 8am-5pm,
7 days a week.

Live Chat

Live Chat support with a Samsung product expert


We will aim to respond within 24 hours for general inquiry or technical support

Track Your Repair

Check the status of your repair with Samsung

Smart Simulator

A new way to get the answers you want.
Incredible technology with even more amazing support.
The Samsung Interactive guide is the latest and greatest way to get the support you need, when you want.

Escalation to the CEO's Office

Contact the dedicated CEO's Office for any suggestions on how Samsung can assist you better

Online Service Request

Welcome to Cyber Service


0860 726 7864General Inquiries

24 hours a day / 7 days a week

0860 726 623Samsung Pay

24 hours a day / 7 days a week

* For any printer related enquiries please visit the HP website .

Support Centre

Samsung Support Centres

Find out more on how you can get face-to-face support.

Smart Service

Samsung SMART SERVICE allows you to experience a whole range of services, right here at our Samsung Experience Store!

Contact Us