Note8: Some areas of my touchscreen respond improperly and do not recognize touch actions.

Last Update Date : Apr 06. 2018

If you attach a screen protector or optional accessories to the touchscreen, the touchscreen
may not function properly. Especially, some Samsung-Unapproved protector glasses or films
only have tapes on the side edges for attachment to device. When you attach such products
to the device, protector film or glass may not be in perfect contact with device and may get
loose from device.  This causes that some areas of touchscreen may not recognize touch
actions and no response. 


Use only Samsung-approved accessories and using unapproved accessories may cause the

performance problems and  malfunctions that are not covered by the warranty.

Note8: Some areas of my touchscreen respond improperly and do not recognize touch actions.

Note8 Protector glass


Additionally, please check the below options.


• If you are wearing gloves, if your hands are not clean while touching the touchscreen, or if 

you tap the screen sharp objects or your fingertips, the touchscreen may malfunction.

• The touchscreen may malfunction in humid conditions or when exposed to water.

• Restart your device to clear any temporary software bugs.

• Ensure that your device software is updated to the latest version.

• If the touchscreen is scratched or damaged, visit a Samsung Service Centre.

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