Tab S3: How do I perform a Factory Data Reset and delete personal information

Last Update Date : Apr 12. 2018

Factory Data Reset

A factory data reset will erase all personal data from your device, including downloaded applications, music, pictures, and any personal information. This ensures your data are removed before sending the device in for replacement or repair, properly disposing of the device, or giving the device to a friend or family member to use. Your personal information cannot be recovered after this procedure, so save any data you need on your computer (or any other device) before following these steps.

Restore to Factory Default Settings

Warning: All of your personal information will be erased and cannot be recovered if you follow the steps. Back up your files before.

1. From the Home screen, touch Apps Apps.

2. Touch Settings Settings.

3. Swipe to and touch General management.

Reset 1

4. Touch Reset.

Reset 2

5. Touch Factory data reset.

Reset 3

6. Review the information provided. Touch RESET DEVICE.

Reset 4

7. If you have a screen lock enabled on the device, you will be required to enter your credentials before proceeding.

Reset 5

8. Touch DELETE ALL.

Reset 6

9. If a Samsung account was setup and linked to your device, you will be prompted to enter your Samsung password. Then touch CONFIRM to proceed factory reset.

Reset 7

10. The process takes a few minutes. Your device will restart and display the initial setup screen:

Reset 8

Thank you for your feedback!

Not finding what you're looking for? We're here to help.



Tweet us, 8am-5pm, 7 days a week.


Comment on our page between, 8am-5pm,
7 days a week.

Live Chat

Live Chat support with a Samsung product expert


We will aim to respond within 24 hours for general inquiry or technical support

Track Your Repair

Check the status of your repair with Samsung

Smart Simulator

A new way to get the answers you want.
Incredible technology with even more amazing support.
The Samsung Interactive guide is the latest and greatest way to get the support you need, when you want.

Escalation to the CEO's Office

Contact the dedicated CEO's Office for any suggestions on how Samsung can assist you better

Online Service Request

Welcome to Cyber Service


0860 726 7864General Inquiries

24 hours a day / 7 days a week

0860 726 623Samsung Pay

24 hours a day / 7 days a week

* For any printer related enquiries please visit the HP website .

Support Centre

Samsung Support Centres

Find out more on how you can get face-to-face support.

Smart Service

Samsung SMART SERVICE allows you to experience a whole range of services, right here at our Samsung Experience Store!

Contact Us