The Smart pause feature does not seem to function well.

Last Update Date : Apr 10. 2018

Q : The Smart pause feature does not seem to function well.


A : Please check the following points.

1. To resume playback the front-camera needs to detect your eyes. Ensure you look at the device front camera

2. If there is strong lighting behind you or if you are using the device in a dark place.

3. When the device is shaken

4. SMART Pause does not function when connected to HDMI or AllShare Cast

5. Are you trying to control SMART Pause using a palm motion?

Thank you for your feedback!

Not finding what you're looking for? We're here to help.



Tweet us, 8am-5pm, 7 days a week.


Comment on our page between, 8am-5pm,
7 days a week.

Live Chat

Live Chat support with a Samsung product expert


We will aim to respond within 24 hours for general inquiry or technical support

Track Your Repair

Check the status of your repair with Samsung

Smart Simulator

A new way to get the answers you want.
Incredible technology with even more amazing support.
The Samsung Interactive guide is the latest and greatest way to get the support you need, when you want.

Escalation to the CEO's Office

Contact the dedicated CEO's Office for any suggestions on how Samsung can assist you better

Online Service Request

Welcome to Cyber Service


0860 726 7864General Inquiries

24 hours a day / 7 days a week

0860 726 623Samsung Pay

24 hours a day / 7 days a week

* For any printer related enquiries please visit the HP website .

Support Centre

Samsung Support Centres

Find out more on how you can get face-to-face support.

Smart Service

Samsung SMART SERVICE allows you to experience a whole range of services, right here at our Samsung Experience Store!

Contact Us