Water and Dust Resistance

Last Update Date : Apr 25. 2018

Water and Dust Resistance

 Your Galaxy S5 device may be damaged if the back and multipurpose jack covers are not tightly closed and water or dust enters the device . Here are some things to check to make sure your phone is properly sealed
to prevent damage to the device and to maintain the water- and dust-resistant performance of the device.
You should ensure that the back cover and the multipurpose jack cover are closed tightly to prevent water and dust entering the device. You should use only Samsung-approved back covers and accessories with the device. Open or loose covers may allow water and dust to enter the device and cause damage.

Related Model Information

Thank you for your feedback!

Not finding what you're looking for? We're here to help.



Tweet us, 8am-5pm, 7 days a week.


Comment on our page between, 8am-5pm,
7 days a week.

Live Chat

Live Chat support with a Samsung product expert


We will aim to respond within 24 hours for general inquiry or technical support

Track Your Repair

Check the status of your repair with Samsung

Smart Simulator

A new way to get the answers you want.
Incredible technology with even more amazing support.
The Samsung Interactive guide is the latest and greatest way to get the support you need, when you want.

Escalation to the CEO's Office

Contact the dedicated CEO's Office for any suggestions on how Samsung can assist you better

Online Service Request

Welcome to Cyber Service


0860 726 7864General Inquiries

24 hours a day / 7 days a week

0860 726 623Samsung Pay

24 hours a day / 7 days a week

* For any printer related enquiries please visit the HP website .

Support Centre

Samsung Support Centres

Find out more on how you can get face-to-face support.

Smart Service

Samsung SMART SERVICE allows you to experience a whole range of services, right here at our Samsung Experience Store!

Contact Us