What should I Do If Connection between Gear S2/S3 and iPhone become Unstable?

Last Update Date : Apr 12. 2018

Compatible devices are iPhone 5 or later with iOS 9.0 or higher.



Reasons of Disconnection


1.  In case of iPhone 6S, 6S+ upgraded to iOS 10.x version,

the connection between the iPhone and the Gear may be unstable due to firmware issues of the device itself.

Connection may be often disconnected.



2. Disconnection may appear when iPhone is connected simultaneously with additional Bluetooth devices, e.g. Bluetooth headsets, speakers, hands-free etc.


At that time, please disconnect all the devices paired to iPhone, including hands-free device (HFP).

Then, reactivate Bluetooth after turning off the Bluetooth feature of iPhone.


We recommend not connecting simultaneously with additional Bluetooth or hands-free devices while iPhone 6S/6S+ upgraded to iOS 10.x version is paired with Gear.




iPhone and App Store are trademarks of Apple Inc., registered in the U.S. and other countries. All other products and services mentioned may belong to their respective trademark owners.



Thank you for your feedback!

Not finding what you're looking for? We're here to help.



Tweet us, 8am-5pm, 7 days a week.


Comment on our page between, 8am-5pm,
7 days a week.

Live Chat

Live Chat support with a Samsung product expert


We will aim to respond within 24 hours for general inquiry or technical support

Track Your Repair

Check the status of your repair with Samsung

Smart Simulator

A new way to get the answers you want.
Incredible technology with even more amazing support.
The Samsung Interactive guide is the latest and greatest way to get the support you need, when you want.

Escalation to the CEO's Office

Contact the dedicated CEO's Office for any suggestions on how Samsung can assist you better

Online Service Request

Welcome to Cyber Service


0860 726 7864General Inquiries

24 hours a day / 7 days a week

0860 726 623Samsung Pay

24 hours a day / 7 days a week

* For any printer related enquiries please visit the HP website .

Support Centre

Samsung Support Centres

Find out more on how you can get face-to-face support.

Smart Service

Samsung SMART SERVICE allows you to experience a whole range of services, right here at our Samsung Experience Store!

Contact Us