What to do when I can't connent to the internet via my handset?

Last Update Date : Mar 22. 2018

What to do when I cant connent to the internet via my handset ?




First of all, check the APN of your handset, and then re-boot the device.


Then access point should be set to the correct operator for the SIM card, the device, and also the correct type, which will either be 'pre-paid' or 'post pay'

(Remove the SIM Card, insert an alternative SIM, re-insert the original SIM, and then select the correct

APN when the pop-upappears. To set the new  APN, follow the below steps)

  1. Select Settings
  2. Select More networks
  3. Select Mobile networks
  4. Select Access Point Names.
  5. Select your APN, and if it isnt APN to want, and select Menu key to add a new APN.
  6. Select New APN
  7. Enter your details in to each field.

If you dont know the correct APN type, please contact the Shop that you buy bought the SIM card or operator

Thank you for your feedback!

Not finding what you're looking for? We're here to help.



Tweet us, 8am-5pm, 7 days a week.


Comment on our page between, 8am-5pm,
7 days a week.

Live Chat

Live Chat support with a Samsung product expert


We will aim to respond within 24 hours for general inquiry or technical support

Track Your Repair

Check the status of your repair with Samsung

Smart Simulator

A new way to get the answers you want.
Incredible technology with even more amazing support.
The Samsung Interactive guide is the latest and greatest way to get the support you need, when you want.

Escalation to the CEO's Office

Contact the dedicated CEO's Office for any suggestions on how Samsung can assist you better

Online Service Request

Welcome to Cyber Service


General Inquiries

24 hours a day / 7 days a week
0860 726 7864

Samsung Pay

24 hours a day / 7 days a week
0860 726 623

* For any printer related enquiries please visit the HP website .

Support Centre

Samsung Support Centres

Find out more on how you can get face-to-face support.

Smart Service

Samsung SMART SERVICE allows you to experience a whole range of services, right here at our Samsung Experience Store!

Contact Us