When trying to connect my S health activity tracker, the connection is disconnected

Last Update Date : Apr 25. 2018

Q : When trying to connect my S Health Activity Tracker device with mobile via Activity tracker application, connection do not be established and is disconnected continuously. It’s very inconvenience. What should I do for this ?

 

A: Sorry for your inconvenience.
If disconnection symptom between S Health Activity Tracker device and mobile appears , please check the Activity Tracker application version installed on your device. Compatibility issue between Activity Tracker and mobile devices may appear when Activity Tracker of old version is installed. To resolve this, please update the Samsung Activity Tracker application to latest version “1.42”.
Even though the application will be usually updated automatically, if not so on your device, please update manually by next steps. Samsung encourages users to keep your software and apps updated to latest version.

 

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If you have additional questions or require further assistance, please contact Samsung Customer Contact Centre on 0800 SAMSUNG (726 786) to speak to a product support specialist.

 

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