When using wireless charging pad, how Can I check whether it is charging normally?

Last Update Date : Apr 25. 2018

If the charging has started properly, a charging pop-up will appear, the battery icon will be changed to the charging icon and your device LED indicator will light up red. The wireless charging pad will light up blue.


When the charging is complete, the battery icon will be change to the fully charged icon and the device indicator LED will light up green. The wireless charging pad will light up green.


If you used and old wired charger (5V/1A or 5V/0.7A) to supply power to wireless charging pad, the charging pad will light up cyan. It is possible to use the old charger with the wireless pad however this will slow down the charging speed making the device take longer to charge than normal. We recommend you connect the right 5V/2A charger to wireless pad.


wireless charging 


Note: When using low power charger, pad LED lights Cyan. This lowers the charging speed.


Cyan charger 

Thank you for your feedback!

Not finding what you're looking for? We're here to help.



Tweet us, 8am-5pm, 7 days a week.


Comment on our page between, 8am-5pm,
7 days a week.

Live Chat

Live Chat support with a Samsung product expert


We will aim to respond within 24 hours for general inquiry or technical support

Track Your Repair

Check the status of your repair with Samsung

Smart Simulator

A new way to get the answers you want.
Incredible technology with even more amazing support.
The Samsung Interactive guide is the latest and greatest way to get the support you need, when you want.

Escalation to the CEO's Office

Contact the dedicated CEO's Office for any suggestions on how Samsung can assist you better

Online Service Request

Welcome to Cyber Service


0860 726 7864General Inquiries

24 hours a day / 7 days a week

0860 726 623Samsung Pay

24 hours a day / 7 days a week

* For any printer related enquiries please visit the HP website .

Support Centre

Samsung Support Centres

Find out more on how you can get face-to-face support.

Smart Service

Samsung SMART SERVICE allows you to experience a whole range of services, right here at our Samsung Experience Store!

Contact Us