Why are there ads on my lock screen and how can I get rid of them?

Last Update Date : Apr 06. 2018

Samsung does not put advertisements on your home or lock screen.

 

If you are seeing advertisements on your lock screen - usually while it is charging - this will be caused by an app on your device.

 

If you see these kinds of advertisements and want to get rid of them, it is best to uninstall the app.

 

How do I know which app is causing the advertisements?

 

If the ads have only recently started appearing, it is likely due to an app you have either recently downloaded or an old app that has recently updated and changed its permissions.

 

The below apps have added advertisements to the lock screen at some point. If you have any of these apps on your device, try uninstalling or disabling them to solve the problem:

 

- Super-Bright LED Flashlight
- Z Camera (and Zero Team apps)
- KittyPlay
- ES App Locker
- GO apps (e.g. GO Keyboard, GO Weather)
- TouchPal apps
- Xender

- Peel Remote app

 

None of the above apps on your device?

 

Check to see which apps have recently updated or installed. You can do this by opening the Google Play Store app on your device and then going to:

1 Choose Menu (the three lines on the top left corner)
Why are there ads on my lock screen and how can I get rid of them?
2 My Apps & games (you may need to choose Apps & games first)
Why are there ads on my lock screen and how can I get rid of them?
3 Choose Installed
Why are there ads on my lock screen and how can I get rid of them?
4 Now choose the lines at the top right to change the order
Why are there ads on my lock screen and how can I get rid of them?
5 Choose Last updated.
Why are there ads on my lock screen and how can I get rid of them?

You will now see a list of the last updated. You can also select last used to see the latest apps.

 

One of these apps is likely to be the cause of the advertisements.

 

How do I uninstall it?

 

Follow the below steps to get your list of apps.

1 Tap the name portion of app you suspect you may be causing the advertisements. (Don't click Open which opens the actual app rather than the app page in the Play Store)
Why are there ads on my lock screen and how can I get rid of them?
2 Choose Uninstall, then OK to confirm the uninstall
Why are there ads on my lock screen and how can I get rid of them?
Why are there ads on my lock screen and how can I get rid of them?

If you do find an app that causes ads on your lock screen that we haven't listed, please comment in the survey below, and we will test it and add to this article where appropriate.

Thank you for your feedback!

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